Technical Customer Service Agent Position Available In Wake, North Carolina
Tallo's Job Summary: Join VPG as a Technical Customer Service Agent in Wake Forest, NC. This role involves managing sales orders, confirming inventory, and providing timely customer support. Requirements include a high school diploma and 1-2 years of customer service experience. Enjoy benefits like medical insurance, 401(k) matching, and paid vacation.
Job Description
Technical Customer Service Agent
Sales
Wake Forest, NC, US Entry level
Full-time ID:
23415
DESCRIPTION
Join VPG, a global leader in precision measurement solutions!
We are seeking a Customer Service Representative at our Wendell, NC site.
In this critical role, you will be themunication hub between our customers, warehouse, finance team, and sales representatives. You’ll play a key part in ensuring seamless order fulfillment, accurate record-keeping, and timely customer support.
This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is passionate about delivering top-tier service within the manufacturing sector.
What You’ll Do
Manage and confirm sales orders, monitor and allocate inventory, and generate preorders to support timely warehouse operations.
Accurately enter sales and service orders while responding promptly to customer inquiries.
Verifymission rates, preparemission statements, and ensure timely distribution of reports and supporting documentation to sales representatives.
Process product returns, generate service tickets, and maintain up-to-date records on repairs, replacements, and credit resolutions.
Maintain accurate customer data in the CRM system
Organize documentation related to returns, product changes, pricing updates, and scheduling adjustments.
REQUIREMENTS
Education:
High School Diploma or equivalent required
Experience:
1-2 years of customer service, order entry, or sales support experience (manufacturing experience a plus)
Skills & Competencies:
Strong attention to detail andanizational skills
Ability to manage multiple tasks and meet deadlines
Familiarity with sales orders, inventory systems, or CRM platforms preferred
Clear written and verbalmunication
Basic understanding of internal policies and ability to acquirepany-specific procedures quickly
BENEFITS
Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA)
Voluntary Critical Illness & Accidental Injury Insurance
Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire)
Paid vacation and holidays
