Technical Support Representative – Remote Position Available In Wake, North Carolina

Technical Support Representative – Remote Cosmolex – 3.3

Raleigh, NC Job Details Full-time Estimated:

$40.8K – $49.5K a year 1 day ago Benefits Health savings account Paid holidays Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Computer science Computer Science Technical support Microsoft Office Quality assurance Computer skills Associate’s degree Communication skills Entry level Time management SDLC Full Job Description ProfitSolv is a SaaS business services provider for the legal and accounting industry. We are looking for an Software Support Rep to join our Legal Cloud Solutions growing team! The primary function of the Technical Support Representative (TSR) is to identify, test, and report issues affecting the integrity and functionality of ProfitSolv’s software products. The TSR also acts as technical resource for Support and other departments on elevated situations, performs data services for clients (including data repairs and evaluations, and test and live conversion data validation). What we provide Opportunity to Invest in

Your Future:

. We offer a 401K match.

Paid Time Off:

. Enjoy paid time off and paid holidays.

Great Coverage:

. Take advantage of health, dental, and vision HSA and FSA policies.

A Great Team:

. Collaborate with smart, curious, hardworking individuals.

Performance Compensation:

. Be rewarded for your hard work with performance-based merits.

Casual Environment:

. Be comfortable in our casual dress environment.

Remote Work:

. Want to work from home? No problem! As a Technical Support Representative, you will: Provide elevated technical support for third-party integration programs, overflow, pre-release processes, and internal programs. Work with Tech Support Supervisor, specialist and technical services to resolve IT/Hardware related issues. Write and review technical documentation Identify a need for upselling or cross-selling payments or other add on products and forwarding client information to appropriate sales contact. Perform call analyses by evaluating feature usage, uncover and report trends, and evaluating the overall condition and resources for supporting software At times will test software for functionality and usability. Attend and participate at annual Forum and trade shows as requested Other duties as assigned This position follows established policies and procedures to keep confidential information secure. A great fit for this position has: Good understanding of the software development life cycle and of programming concepts Proficient with MS Suite including MS Graph. Basic knowledge of DOS commands and network troubleshooting skills Strong written and verbal communication skills; ability to clearly explain technical information to people with varying degrees of technical abilities Associate degree in Computer Science or related field with computer or technical classes, or equivalent experience. Programming coursework and knowledge of coding. ???????Prefer 1+ years of technical support and/or quality assurance experience Additional desirable qualifications: Strong time management skills Strong initiative and sound decision-making ability Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Ability to travel as needed Ability to handle stress Ability to meet deadlines Our commitment to you: At ProfitSolv, we are committed to being a diverse and inclusive workplace as an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We embrace a diverse group of backgrounds and experiences to connect with clients, solve problems and innovate.

Work Location:

Remote- U.S. Only