Client Service Associate Position Available In Grafton, New Hampshire
Tallo's Job Summary: Client Service Associates at Morgan Stanley in Hanover, NH, provide exceptional support to clients and Financial Advisors/teams. Responsibilities include client interactions, money transactions, account inquiries, and administrative tasks. Requirements include a high school diploma, Series 7 and Series 66/63, organizational skills, and proficiency in Microsoft Office. This full-time role reports to the Business Service Officer.
Job Description
1,754 of 10,000 Salary Not Available Client Service Associate
Morgan Stanley
Occupation:
Brokerage Clerks
Location:
Hanover, NH – 03755
Positions available: 1
Job #: 3259192
Source:
Morgan Stanley
Posted:
2/13/2025
Web Site:
www.morganstanley.com
Job Type:
Full Time (30 Hours or More) Job Requirements and Properties Job Requirements and Properties Job Description Help for Job Description. Job Description Help for Job Description.
POSITION SUMMARY
Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and
RESPONSIBILITIES
CLIENT SUPPORT Provide service coverage for a FA/PWA/team including:
- Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
- Executing money movement transactions at the request of the client and/or FA/PWA
- Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)
- Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA
- Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
- Supporting the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance)
- Assist FAs/PWAs/teams in delivering against their business plan and client service model
- Remaining current on all policies, procedures and new platforms
- Participating in firm initiatives (e.
g., training or education programs) , special projects and/or other duties directed by local management
ADMINISTRATIVE SUPPORT
- Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed)
- Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
- Maintaining travel itineraries, preparing expense reports and managing the reimbursement process
- Assisting with general in-office support functions such as copying, filing and scanning documentation
- Preparing and submitting expense reports for processing at the direction of the FA/PWA Additional Information Help for Additional Information.
Additional Information Help for Additional Information.
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
- High School Diploma/Equivalency
- College degree preferred
- Industry experience is a plus
- Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Knowledge/Skills
- Detail orientated with superior organizational skills and ability to prioritize
- Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
- Exceptional writing, interpersonal and client service skills
- Strong time management skills
- Team player with the ability to collaborate with others
- Ability to work in a fast-paced, evolving environment
- Adaptable and ability to multi-task
- Goal oriented, self-motivated and results driven Reports to:
- Business Service Officer Morgan Stanley’s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence.
Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic in
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