Customer Service Representative Position Available In Grafton, New Hampshire

Customer Service Representative 2.5 2.5 out of 5 stars Ashland, NH 03217 Summary In this role as a Customer Service Representative, you will be responsible for providing exceptional customer service through phone and email interactions. The core skills of data entry accuracy and strong communication skills will be essential in addressing customer inquiries and resolving issues effectively. Additionally, your ability to maintain professional phone etiquette and handle outbound calling tasks will contribute to overall customer satisfaction. Having premium skills such as sales and upselling experience, will give you an edge in promoting additional products or services to customers. Moreover, your relevant skills in analysis will be valuable in identifying trends or patterns in customer inquiries, which can help improve the overall customer service experience. Overall, this role requires a dedicated individual who is customer-focused, detail-oriented, and proactive in meeting customer needs. Responsibilities Manage incoming calls, emails, and online chats Work with both end-user customers and retailer customers Identify and assess customers’ needs to achieve satisfaction Learn and provide accurate, valid, and complete information to customers Keep records of customer interactions, enter customer orders, and process customer orders Take the extra mile to engage customers Build sustainable relationships and trust with customer/retailer accounts through knowledge of their wants and needs Handle customer/dealer complaints/problems, provide efficient solutions; and follow up to ensure resolution Authorize and process customer returns Various projects during slow sales periods to grow future sales or optimize efficiency Help pick and ship orders as needed Help restock and organize warehouse/shipping/customer service area

Preferred Qualifications:

Excellent communication skills in English Proficient in data entry and customer service Ability to handle phone calls with professionalism and courtesy Experience in sales and upselling preferred Strong outbound calling skills Analytical skills for problem-solving and decision-making Computer skills that include spreadsheet and accounting software

Work Remotely No Shift:

Starting 9a-5:30p with a transition to evenings (11a-8p)

Job Type:

Full-time Pay:

$35,000.00 – $40,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift Evening shift

Work Location:

In person