Customer Service Representative Position Available In Grafton, New Hampshire
Tallo's Job Summary: The position of Customer Service Representative at Trustees of Dartmouth College in Hanover, NH, offers a salary range of $31k-$46k per year. Responsibilities include serving as the first point of contact for Health Services, managing inquiries, scheduling appointments, and demonstrating strong communication skills. Required qualifications include an Associate Degree or equivalent experience, proficiency in computer applications, and a commitment to confidentiality and diversity. Prior experience in a healthcare setting is preferred.
Job Description
1,796 of 10,000 Salary Confidential
Position range in Grafton County $31k•$46k Per Year Customer Service Representative
Trustees of Dartmouth College
Occupation:
Customer Service Representatives
Location:
Hanover, NH•03755
Positions available: 1
Job #: 509881
Source:
NHWorks Job Match
Posted:
2/9/2025
Updated:
2/11/2025
Expires:
5/10/2025
Web Site:
NHWorks Job Match
Onsite /
Remote:
Not Specified
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment
Agency Job ID:
82383929 Job Requirements and Properties Job Requirements and Properties AD 24 Job Description Help for Job Description. Job Description Help for Job Description. Position Information Posting date
01/21/2025 Closing date Open Until Filled
Yes Position Number
1011353 Position Title
Customer Service Representative Department this Position Reports to
Health Services Hiring Range Minimum
$23.00 Hiring Range Maximum
$25.00 Union Type
Not a Union Position SEIU Level
Not an SEIU Position FLSA Status
Non-Exempt Employment Category
Regular Full Time Scheduled Months per Year
12 Scheduled Hours per Week
37.5 Schedule Location of Position
Hanover, NH 03755
5 Rope Ferry Road Remote Work Eligibility?
Onsite only Is this a term position?
No If yes, length of term in months. Is this a grant funded position?
No Position Purpose
To serve as the first contact with the Health Service for students and visitors by responding to questions and inquiries on a broad range of clinical and administrative issues by telephone or in person. Description Required Qualifications•Education and Yrs Exp
Associates or equivalent combination of education and experience Required Qualifications•Skills, Knowledge and Abilities
Associate Degree or equivalent combination of education and experience.
Two years in a medical office or related setting.
Competency with standard computer applications, including
e-mail.
Ability to understand and observe strict confidentiality.
Demonstrated proficiency managing high phone volume.
Strong and empathetic listening skills.
Accuracy and attention to detail.
Demonstrated team player.
Commitment to diversity and to serving the needs of a diverse population. Preferred Qualifications
Prior experience in a health care setting preferred.
Prior experience with computerized appointment system. Department Contact for Recruitment Inquiries
Maureen Tansey Department Contact Phone Number
603-646-9429 Department Contact for Cover Letter and Title
Maureen Tansey, Appointment Office Supervisor Department Contact’s Phone Number
603-646-9429 Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged. Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.
https:
//policies.dartmouth.edu/policy/tobacco-free-policy Additional Instructions Quick Link
https://searchjobs.dartmouth.edu/postings/77270 Key Accountabilities Description
Monitors daily electronic scheduling system and schedules appointments via phone, email and walk-ins for a busy outpatient clinic. Percentage Of Time
50 Description
Acts as a customer service representative and assists in annual pre-arrival project with duties as assigned by MR/R supervisor, including data entry in the EMR, assisting with releases of information following HIPAA confidentiality policies, scans protected health information to the medical records system, receives cash and credit card payments for payable services. Percentage Of Time
50•Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.•Performs other duties as assigned Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of underrepresented groups are encouraged.
