Contact Center Representative I – Nashua, NH Position Available In Hillsborough, New Hampshire
Tallo's Job Summary: Service Credit Union in Nashua, NH is hiring a Contact Center Representative I to provide account-related services to members worldwide. The role involves handling inbound client contacts via phone, chat, email, and video channels. The position offers a starting pay of $22.00 per hour, with benefits including health and dental coverage, PTO, 401k, and career growth opportunities. Ideal candidates have excellent communication and customer service skills, with the ability to multitask and resolve member issues promptly. Join a collaborative team where success is rewarded at Service Credit Union!
Job Description
Contact Center Representative I – Nashua, NH Contact Center Representative I – Nashua, NH locations
Nashua
time type
Full time
posted on
Posted 7 Days Ago
job requisition id
JR100728
It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Service Credit Union is seeking a Contact Center Representative (CCR) where you will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions.
Pay:
Starting at $22.00 per hour. Flexible based on experience.
Hours:
Full Time, Monday – Wednesday, 9 am to 5:00 pm, Thursday & Friday, 9:00 am – 6:00 pm
Benefits Include:
Great health and dental benefits starting day one!
Great health and dental benefits starting day one!
PTO, long-term disability, and paid holidays.
401k with 8% company contribution after one year of employment.
Paid leave policy after 12 consecutive months of employment.
Free confidential mental health support program with Talkspace
Free identify theft protection through IdentityForce
Tuition reimbursement.
Training and career growth opportunities. The Day to
Day:
Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
Answer general inquiry questions about members accounts.
Quickly identify client needs and match it to a product or service.
Perform other job-related duties as assigned.
Experience and Qualifications:
Excellent verbal and written communication skills.
Outstanding customer service skills.
Good organizational skills with proven ability to multi-task.
Ability to recognize and resolve member issues promptly, using courtesy and tact.
Customer service, retail or call center experience preferred but not required.
High school diploma or equivalent required. If you are interested in applying your customer service skills to further your career, and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place! Join us today! At Service Credit Union we celebrate our employees diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other. Equal Opportunity Employer Welcome Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you’ve had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!! Our Mission Who We Are At Service Credit Union, our purpose is doing what is right for our members, which is so much more than a job. Joining Service CU means joining “one team” all connected by the same values: family, community, service and integrity.
