Customer Relationship Specialist II Position Available In Hillsborough, New Hampshire

Customer Relationship Specialist II Machias Savings Bank – 4.0

Manchester, NH Job Details Full-time Estimated:

$39.2K – $48.8K a year 1 day ago Benefits Profit sharing Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer service Mid-level High school diploma or GED Associate’s degree 2 years Communication skills Banking Full Job Description Machias Savings Bank is more than a bank committed to serving our customers and empowering them to reach their potential; we are a family-first, employee-focused group of community leaders committed to moving Maine — and each other — forward. Our baseline benefit package includes Profit Sharing, 401(k) match, Health, Dental, Vision, Life and Disability Insurance, generous Paid Time Off options and more! A career with Machias Savings Bank is as rewarding as it is challenging, and we can’t wait to work with you! Join our dynamic branch team as a Customer Relationship Specialist II in Manchester, NH where you’ll play a key role in delivering world-class service and supporting everyday banking operations. In this role, you’ll assist customers with account openings, transactions, and product recommendations while maintaining accuracy and security. You’ll also provide phone support, process wire transfers, and proactively engage with clients to meet their financial needs.

What You’ll Do:

Open and maintain consumer accounts with accuracy and professionalism Process transactions and balance a cash drawer daily Deliver exceptional service in-person and over the phone (inbound/outbound) Identify customer needs and recommend relevant banking products Support treasury services and commercial lending teams with administrative tasks Uphold compliance, security standards, and operational integrity Represent the bank at community events as a local ambassador

What You Bring:

High school diploma or equivalent (Associate’s degree preferred) 2+ years in banking, retail, or customer service roles Strong communication, attention to detail, and problem-solving skills Proficiency in banking technology and office equipment A passion for customer service and relationship building Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)