Customer Service Representative Position Available In Hillsborough, New Hampshire

Customer Service Representative

MAHI GROUP LLC

Nashua, NH Job Details Part-time $15 – $25 an hour 16 hours ago Benefits Work from home 401(k) matching Employee discount Opportunities for advancement Flexible schedule Qualifications Customer service High school diploma or GED Computer skills Communication skills Entry level Under 1 year Full Job Description Benefits/Perks Competitive Base Salary + Commission Career Growth Opportunities Hybrid Role Flexible Schedule 401k + employer match Employee discounts on travel Job Summary We are seeking a Customer Service Representative to join our Expedia Travel Agency. In this role, you will communicate with customers to identify their needs, process requests, resolve complaints, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. Responsibilities Receive a high volume of inbound calls and emails Identify the reason for the customer’s call, collect relevant information, and provide solutions Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Meet personal and team quotas Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Customer Service Representative, Travel agency, or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively Flexible work from home options available.