OUTBOUND CALLER Position Available In Hillsborough, New Hampshire

OUTBOUND CALLER

JOB SUMMARY
WE

ARE SEEKING A DEDICATED AND PERSONABLE PART-TIME OUTBOUND CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR CUSTOMER EXPERIENCE TEAM. IN THIS ROLE, YOU’LL PROACTIVELY CONNECT WITH OUR CUSTOMERS TO ENSURE THEIR SATISFACTION, ADDRESS CONCERNS, AND GATHER VALUABLE FEEDBACK TO HELP IMPROVE OUR PRODUCTS AND SERVICES.

KEY

RESPONSIBILITIES

Make outbound calls to customers for follow-up on recent purchases, service experiences, or inquiries
Conduct satisfaction surveys and collect customer feedback
Proactively reach out to customers regarding new promotions, product updates, or account information
Resolve customer concerns or complaints promptly and professionally
Document all customer interactions in our CRM system
Identify opportunities for upselling or cross-selling when appropriate
Collaborate with other departments to address customer needs

QUALIFICATIONS

Previous customer service experience preferred
Excellent verbal and written communication skills
Friendly, patient, and empathetic demeanor
Strong problem-solving abilities
Basic computer proficiency and ability to learn new software systems
Ability to work independently while following company protocols
High school diploma or equivalent

HOURS & SCHEDULE

15-25 hours per week (After 3 weeks of training onsite this role will be hybrid working from home 2 days and in office 3 days)
Flexible scheduling options available We are looking for people to start immediately. Interested candidates should send their resume as a Word document to jhalsey@naglergroup.com TNG123 Outbound Caller
Manchester, New Hampshire, 03101
Contract to Perm
20/hour