Complex Customer Care Representative – Concord, CA Position Available In Merrimack, New Hampshire

Job Description:

Optum is a global organization that delivers care, aided bytechnology to help millions of people live healthier lives. Thework you do with our team will directly improve health outcomes byconnecting people with the care, pharmacy benefits, data andresources they need to feel their best. Here, you will find aculture guided by diversity and inclusion, talented peers,comprehensive benefits and career development opportunities. Comemake an impact on the communities we serve as you help us advancehealth equity on a global scale. Join us to start Caring.

Connecting. Growing together. This position is full-time, Monday

• Friday. Employees are requiredto work during our normal business hours of 8:00am
• 4:30pm PST. Itmay be necessary, given the business need, to work occasionalovertime and weekends. Our office is located at 5003 CommercialCircle, Concord, CA. We offer 2 weeks of on-the-job training. The hours during trainingwill be 8:00am
• 4:30pm PST, Monday
• Friday.

• Primary Responsibilities:

  Answers questions after patient billing is completed Talk to patients and explains billing questions Understands how the billing process takes place Takes insurance and applies in system and bills Add/delete insurance on patient’s files Set up payment plans and take payments

• You’ll be rewarded and recognized for your performance in anenvironment that will challenge you and give you clear direction onwhat it takes to succeed in your role as well as providedevelopment for other roles you may be interested in.

RequiredQualifications:

High School Diploma / GED Must be 18 years of age OR older 1+ years of healthcare customer service experience 1+ years of healthcare billing and / OR collections experience Experience with EPIC Ability to work full-time onsite at 5003 Commercial Circle,Concord, CA Ability to work Monday

• Friday, during our normal business hoursof 8:00am
• 4:30pm PST, including the flexibility to workoccasional overtime and weekends, based on business need

• Preferred Qualifications:

  Hospital customer service experience Physician customer service group experience Experience with NICE Experience with health plan terminology

• The hourly range for this role is $16.

88 to $33.22 per hour basedon full-time employment. Pay is based on several factors includingbut not limited to local labor markets, education, work experience,certifications, etc. UnitedHealth Group complies with all minimumwage laws as applicable. In addition to your salary, UnitedHealthGroup offers benefits such as a comprehensive benefits package,incentive and recognition programs, equity stock purchase and 401kcontribution (all benefits are subject to eligibilityrequirements). No matter where or when you begin a career withUnitedHealth Group, you’ll find a far-reaching choice of benefitsand incentives.

• At UnitedHealth Group, our mission is to help people live healthierlives and make the health system work better for everyone.

Webelieve everyone-of every race, gender, sexuality, age, location,and income-deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to goodhealth which are disproportionately experienced by people of color,historically marginalized groups, and those with lower incomes. Weare committed to mitigating our impact on the environment andenabling and delivering equitable care that addresses healthdisparities and improves health outcomes

• an enterprise priorityreflected in our mission.
• UnitedHealth Group is an Equal Employment Opportunity employerunder applicable law and qualified applicants will receiveconsideration for employment without regard to race, nationalorigin, religion, age, color, sex, sexual orientation, genderidentity, disability, or protected veteran status, or any othercharacteristic protected by local, state, or federal laws, rules,or regulations.
• UnitedHealth Group is a drug
• free workplace. Candidates arerequired to pass a drug test before beginning employment.
• #RPO #RED