CSR – Customer Service Representative Position Available In Merrimack, New Hampshire
Tallo's Job Summary: We are looking for a Customer Service Representative to join our team at SRC Aluminum & Glass in Concord, NH. This full-time role offers $17 - $22 an hour. The ideal candidate will provide exceptional customer service, address inquiries, and resolve issues efficiently. Requirements include communication skills, data entry, and phone etiquette. Apply now to enhance our customer experience!
Job Description
CSR – Customer Service Representative SRC Aluminum & Glass Concord, NH Job Details Full-time $17 – $22 an hour 2 days ago Qualifications Multilingual Customer service Call center Microsoft Office Analysis skills Data entry Typing Training & development Phone etiquette Cash handling 2 years Communication skills Entry level Full Job Description Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing inquiries, and resolving issues in a timely and efficient manner. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to ensuring a positive customer experience. Duties Respond to customer inquiries via phone, email, and chat in a professional manner. Analyze customer issues and provide effective solutions or escalate as necessary. Perform data entry tasks accurately and efficiently, maintaining up-to-date customer records. Handle cash transactions with precision and ensure proper cash handling procedures are followed. Utilize computer systems to track customer interactions and document resolutions. Demonstrate excellent phone etiquette while communicating with customers. Collaborate with team members to improve service delivery and enhance the overall customer experience. Assist in training new staff members on customer service protocols and best practices. Experience Previous experience in a customer service role, preferably in a call center environment. Proficiency in data entry with attention to detail. Strong analytical skills to assess customer needs effectively. Multilingual abilities are a plus, enhancing communication with diverse clientele. Familiarity with cash handling procedures is preferred. Excellent verbal and written communication skills are essential for effective interaction with customers. Ability to type efficiently while engaging in conversations with customers. Join us in delivering outstanding service and making a difference in our customers’ experiences!
Job Type:
Full-time Pay:
$17.00 – $22.00 per hour Expected hours: 40 per week
Shift:
Day shift
Work Location:
In person
