Customer Care Coordinator Position Available In Merrimack, New Hampshire

Customer Care Coordinator Renmar DME Inc. 161 River Road, Bow, NH 03304 Responsibilities include:

• Professionally answers customer phone calls for equipment delivery, pick up or service orders.
• Works with Field Technicians ensuring daily schedule attainment, including processing and executing route change orders.
• May troubleshoot equipment failures and proactively solve them via phone and answer customer inquiries.
• Prepares equipment rental agreements and delivery/pick up/repair documentation for delivery technicians.
• Data entry.
• Call patients / families daily to confirm delivery/pick-up/service and call to update customers on their order status.
• Manage orders not fulfilled, including lost equipment retrieval and ensuring redeliveries are scheduled and executed.
• Complete customer service surveys, summarize results and recommend improvement idea.
• Create estimates, convert to invoices and process payments.
• Inside sales calls to customers, including quote / estimate follow-up.
• Support direct customer sales in showroom, including unscheduled walk ins.
• May place purchase orders.
• Order office supplies and provide other support as needed.
• Other duties and administrative tasks as required.

Qualifications:

• Associate degree preferred, High School diploma or GED required.
• 2-5 years’ office experience required, preferably customer service role.
• Must be self-motivated with a desire to serve our customers with the highest degree of customer service, supporting internal and external customers with alacrity and professionalism.
• Excellent written and verbal communication skills.
• Attention to detail a must.
• Desire to take initiative, set daily priorities and organize work.
• Ability to troubleshoot and use problem solving skills, including equipment and product troubleshooting over the phone.
• Proven experience meeting deadlines while working on a variety of tasks.
• Calm demeanor when managing challenges.
• Intermediate experience with Microsoft Office and Excel.
• Experience with Quickbooks or similar accounting and business management software preferred.
• Excellent interpersonal skills with ability to manage sensitive situations with professionalism and compassion.

Job Type:

Full-time Pay:

$20.00 – $23.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance

Shift:

Day shift

Work Location:

In person