Customer Service Representative Position Available In Merrimack, New Hampshire

Customer Service Representative 3.8 3.8 out of 5 stars Concord, NH 03301

• Hybrid work Our client, a leading provider in the energy sector, is seeking a Customer Service Representative (CSR) to join their team.

As a CSR, you will be part of the customer service department supporting various operational teams. The ideal candidate will have strong communication skills, a customer-focused mindset, and the ability to work in a dynamic environment, which will align successfully with the organization’s goals.

Job Title:

Customer Service Representative (CSR)

Location:

Concord, NH Pay Range:

$18-19 What’s the Job? Provide exceptional customer service by addressing inquiries and resolving issues in a courteous and professional manner. Engage with customers to identify their needs and implement creative solutions to enhance satisfaction and loyalty. Maintain a high level of energy and enthusiasm while managing customer interactions across various communication channels. Respond to emergency situations promptly and effectively, ensuring customer safety and satisfaction. Acquire knowledge of customer service standards, tariffs, and regulations applicable to electric and gas services in New Hampshire, Maine, and Massachusetts. What’s Needed? High School diploma or equivalent experience. At least 1 year of experience in a telephone customer service role, preferably in a call center environment. Strong written and verbal communication skills, with the ability to remain calm under pressure. Advanced keyboarding and PC skills in a Windows environment. Flexibility to work varying shifts, including weekends and evenings as needed. What’s in it for me? Opportunity for permanent employment with potential for career advancement. Structured training to enhance your skills and knowledge in customer service. Work-life balance with a hybrid schedule of remote and in-office work. A supportive team environment that values your contributions and encourages growth. Engagement in meaningful work that impacts customer satisfaction and community service. Upon completion of waiting period associates are eligible for: Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k) If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:

Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup® (

NYSE:

MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands

• Manpower, Experis, Talent Solutions, and Jefferson Wells
• creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity
• as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World’s Most Ethical Companies for the 14th year
• all confirming our position as the brand of choice for in-demand talent.