Mortgage Customer Support (remote) Position Available In Merrimack, New Hampshire

• Mortgage Customer Support (remote)
• Job Summary
• Interact over the phone or by chat with customers and internal team members to provide and process information in response to inquiries, concerns and requests about mortgage products and services.
• Job Responsibilities
• Answer incoming calls from clients regarding mortgage loans: make outbound follow-up calls as necessary
• Completing allocation changes, non-financial requests, form requests, web assist, etc.…
• Document call details accurately
• Resolve customer service-related issues
• Accountable to build/maintain effective relationships with customers
• Other duties as assigned
• Required Qualifications
• Mortgage Industry Customer Support
• Contact Center experience
• Minimum Qualifications
• High school diploma, general education degree or equivalent
• Basic understanding of mortgage industry preferred
• Customer service aptitude and orientation
• Excellent decision-making skills with the ability to solve problems to find “win-win” solutions
• Exceptional interpersonal and communication skills and ability to build rapport
• Must have knowledge of and/or ability to maneuver through multiple information screens
• Excellent troubleshooting skills, search skills, ability to approach problems logically

Preferred Skills:

Good verbal and written Communication Skills. Strong keyboard and typing skills required

• Excellent written and verbal communication skills
• Self-starter with excellent teamwork skills and an innate sense of urgency
• Ability to multi-task, prioritize, and manage time effectively
• Open to coaching and constructive feedback to become more effective and improve performance

• Salary and Other Compensation:

• Applications will be accepted until April 12, 2025. The hourly rate for this position is between $18.00 – $30.00 per hour, depending on experience and other qualifications of the successful candidate. subject to the terms of Cognizant’s applicable plans.

• Benefits:

• Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Life & Disability Insurance + Group health dental & Wellness + Sick Leaves
• 401(k) plan and contributions _

Disclaimer:

_ The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.