CSR – Customer Service Representative Position Available In Rockingham, New Hampshire

CSR – Customer Service Representative Wurth Baer Supply Company Londonderry, NH Job Details Full-time $20 – $24 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Mid-level Math Organizational skills Computer skills 2 years Communication skills Full Job Description Würth Baer Supply Company is one of the nation’s leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery. The company’s annual revenue is over $400M and has 30+ distribution locations located in the Upper Midwest, the Midwest, the Ohio Valley, the East and Northeastern United States. Wurth Baer Supply Company is a wholly owned company of the Würth Group, a 20B Euro plus privately held company globally located in Kunzelsau, Germany, with over 400 companies in 80+ countries around the world. We are seeking a hard working Customer Service Representative to work onsite at our headquarters in Londonderry, NH . A successful candidate will have experience working as a Customer Service Representative at a company specializing in manufacturing or distribution where one would deal with a high number of SKUs or part numbers. This individual would also be accustomed to 60+ phone calls daily and possess good tenure at previous employers.

Schedule:

full-time, Monday-Friday, 8:00 am to 5:00 pm

Responsibilities :

Handle inbound ACD (Automatic Call Distributor) and Non-ACD calls – 50-70 calls per day Quote requests Item information Price information Order tracking Order entry over the phone Other miscellaneous requests Returns Product inventory availability and in-stock dates Process standard and special item orders from sales reps, customers, emails/faxes Handle email correspondence in personal and customer service department email boxes Participate in customer promotions to help build sales Upselling customers when placing phone orders Outbound calling as requested

Must Have:

Very strong organizational skills Must be able to multi-task Excellent verbal and written communication skills Excellent computer skills working with Microsoft Outlook, Teams, Excel, Word, and other Microsoft tools Minimum 2 years of customer service experience in a fast paced, high call volume department Other duties related to customer service as assigned by the

Customer Service Manager Work Traits:

Customer focused Excels in a rapidly changing environment Positive attitude, friendly and upbeat personality Professional Results driven Team player Strong math skills (Add, subtract, multiply, divide, unit of measure conversion) SAP system experience

STRONGLY DESIRED

We offer the following employee benefits: Competitive wages A variety of excellent health insurance choices Paid time off Company matched 401(K)

Job Type:

Full-time Equal Opportunity Employer #LI-PF1

Job Type:

Full-time Pay:

$20.00 – $24.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday No weekends

Work Location:

In person