Customer Experience Associate Position Available In Rockingham, New Hampshire
Tallo's Job Summary: Alliance Landscaping in Auburn, NH is hiring a Customer Experience Associate at $23 - $26 an hour, full-time. The role requires multitasking, customer service, and organizational skills. Responsibilities include managing client inquiries, scheduling appointments, and maintaining customer records. Benefits include health insurance, dental insurance, and 401(k) matching.
Job Description
Customer Experience Associate Alliance Landscaping Auburn, NH Job Details Full-time $23 – $26 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Multitasking Customer service Microsoft Office Organizational skills Phone etiquette Communication skills Entry level Full Job Description Summary Alliance Landscaping is seeking a friendly, organized customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our clients, providing them with information, scheduling appointments with management, addressing inquiries, and ensuring a seamless customer experience from first contact to project completion. Key Responsibilities
- Serve as the primary point of contact for existing and potential landscaping clients via phone, email, and in-person
- Respond promptly to inquiries regarding services, scheduling, pricing, and project status
- Coordinate estimates with the management team
- Handle customer concerns or complaints with professionalism and escalate when necessary
- Maintain and update customer records, ensuring accuracy of contact information and project notes
- Support the sales and operations team with administrative tasks, including proposals, contracts, and billing support
- Stay informed about company services, promotions, and seasonal offerings to assist customers effectively
- Build and maintain positive customer relationships, focusing on retention and satisfaction. Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask, prioritize, and manage time effectively
- Detail oriented with strong organizational skills
- Comfortable utilizing technology and learning new software
- A friendly, positive attitude and a genuine desire to help customers
Job Type:
Full-time Pay:
$23.00 – $26.00 per hour Expected hours: 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Shift:
Day shift
Work Location:
In person
