Customer Service / Office Representative Position Available In Rockingham, New Hampshire

Customer Service / Office Representative Adhesive Technologies, Inc. 3 Merrill Industrial Drive, Hampton, NH 03842 About us Adhesive Technologies Inc, based in Hampton NH, is a mid-size Specialty Chemicals and Materials supplier, with target revenues of $50M in served segments. The business is split into two divisions serving the consumer and industrial market segments. The industrial range of technologies includes hot melt adhesive systems, structural adhesives, high performance coatings, and equipment delivery systems. We are seeking a highly motivated and detail-oriented Customer Service & Sales Support Specialist to join our team. This role plays a key part in delivering exceptional customer service while supporting the sales team with operational tasks. The ideal candidate will have a strong customer-first mindset, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities Customer Service:

Serve as the primary point of contact for customer inquiries via phone, email, and live chat.

Sales Support:

Assist the sales team with order processing, quoting, and invoice generation. Prepare and manage sales documentation, reports, and client records. Coordinate with internal departments (logistics, finance, etc.) to ensure smooth order fulfillment. Support onboarding of new customers by providing documentation and answering questions.

Operational Coordination:

Monitor sales pipelines and follow up on outstanding actions or documents. Update and maintain CRM systems with accurate customer and sales data. Generate weekly/monthly sales reports and dashboards as requested. Assist in managing promotional campaigns and client outreach initiatives. Resolve customer issues efficiently and professionally, escalating when necessary. Maintain detailed and accurate records of customer interactions. Ensure high levels of customer satisfaction by providing timely and effective solutions.

Job Type:

Full-time Pay:

$22.00 – $30.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave

Shift:

8 hour shift Day shift Ability to

Commute:

Hampton, NH 03842 (Required) Ability to

Relocate:

Hampton, NH 03842: Relocate before starting work (Preferred)

Work Location:

In person