Customer Service Representative Position Available In Rockingham, New Hampshire

Customer Service Representative Benchmark Office Systems Inc Londonderry, NH Job Details Full-time $17.40 – $20.00 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Microsoft Word CRM software Microsoft Excel Microsoft Outlook Sales Customer service Salesforce English Mid-level Microsoft Office Administrative experience Organizational skills Data collection 1 year Phone etiquette Account management Communication skills Time management Full Job Description Customer Service & Administrative Coordinator Full-Time | On-Site | Londonderry, NH Benchmark Office Systems About Us Benchmark Office Systems is a growing small business dedicated to delivering top-tier service and support to our customers. We’re seeking a Customer Service & Administrative Coordinator to serve as the frontline voice for our clients and the backbone of our internal operations. This is an on-site, full-time position ideal for someone who is comfortable on the phone, organized, tech-savvy, and thrives in a fast-paced, team-oriented environment.

Responsibilities:

Handle inbound and outbound customer service calls Follow up on service calls, billing inquiries, and software renewals Monitor contract profitability and support contract creation and updates Prepare account review reports and conduct cost analyses Ensure proper operation of data collection software with customers Update and maintain CRM data and customer records Collect missing meter reads and track data accuracy Create and maintain customer communication templates Scan, file, and manage digital documents Educate customers on available services and solutions Support administrative and team operations as needed

Qualifications:

2+ years of customer service or administrative support experience (preferred) Strong verbal communication skills and phone presence High attention to detail and time management skills Ability to manage multiple priorities and follow through on tasks Comfortable working independently and as part of a team Professional, courteous, and customer-focused

Software Skills Required:

CRM systems (experience with Zoho preferred) Microsoft Office Suite (Outlook, Excel, Word) Document scanning and filing systems Experience with or ability to learn data collection tools

Schedule & Compensation:

Full-time, Monday to Friday On-site at our Londonderry, NH office [Insert pay range, e.g., $XX,XXX – $XX,XXX per year, depending on experience]

Benefits:

[Optional—e.g., health insurance, PTO, 401(k), etc.] Why Join Us? We’re not a call center—we’re a growing team where every person matters. You’ll gain hands-on experience in multiple areas of the business and be part of a supportive, hard-working environment where your contributions are recognized. Apply today and help us continue to deliver exceptional service

Job Type:

Full-time Pay:

$17.40 – $20.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift No nights Ability to

Commute:

Londonderry, NH 03053 (Preferred) Ability to

Relocate:

Londonderry, NH 03053: Relocate before starting work (Preferred)

Work Location:

In person