Customer Service Representative II- Portsmouth Position Available In Rockingham, New Hampshire

Customer Service Representative II- Portsmouth 2.5 2.5 out of 5 stars 1650 Woodbury Ave, Portsmouth, NH 03801

Job Summary:

Our Customer Service Representatives (CSRs) are our face to the customer and are empowered and encouraged to own the ‘Customer Experience’. The CSR is ultimately responsible for supporting our customers through servicing accounts, accepting loan payments, and cashing checks. We also empower and encourage our CSRs to promote FSB products and services to existing customers, as well as refer new customers. Our CSR II has the added responsibility of working with Customers and internal business partners to handle the consumer loan life cycle through from beginning to end, including soliciting applications, interviews, documentation preparation, all for ultimate loan closing.

Essential Functions:

Assists customers with all aspects of opening and maintaining personal and business checking, savings, and time deposit accounts to include IRAs, and provides other services as needed. Ability to process a variety of customer transactions accurately and efficiently to include deposits, withdrawals, cash advances, issuing bank checks and money orders, loan payments, IRAs, check cashing, etc. Follow bank protocol to mitigate fraud or loss to the bank when signing Bank Checks within FSB limits established. Maintains up to date knowledge of all FSB Products and Services. Sets up new accounts and performs maintenance on appropriate system applications for all types of accounts. Responsible for handling the Consumer loans process through the entire loan cycle. Includes meeting with customers, application, interviews, processing, and ensuring all required documentation and paperwork is prepared and accurate for closing the loan. Builds relationships with customers and become a leader in recognizing opportunities to successfully cross-sell bank products and services and referring leads to the appropriate business partners. Provides excellent customer service to all customers (internal and external) and holds self and others accountable in creating a positive work environment. Follows all bank policies and procedures and all regulatory requirements. Ability to assist with daily balancing of vault cash and cash recyclers within branch operational standards with dual control sign off. Ensure CSR station is organized, clean and stocked with necessary supplies. Answers emails and phone calls coming into the branch in a professional manner. Attends required meetings and completes trainings as assigned. Takes initiative for self-development and continued learning. Must be willing to travel and report to any of our local branches if necessary, whether temporary or permanent. Responsible for working accurately and effectively within our banking systems. Technical skills are necessary including Word and Excel.

Qualifications:

High School diploma or equivalent, plus a minimum of 2 years of Banking experience is required We offer competitive compensation and benefits packages, including medical/dental/vision insurance, retirement plans, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in joining our team of dedicated customer service professionals.

Job Type:

Full-time Pay:

$19.00 – $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Shift:

8 hour shift Day shift Ability to

Commute:

Portsmouth, NH 03801 (Preferred) Ability to

Relocate:

Portsmouth, NH 03801: Relocate before starting work (Preferred)

Work Location:

In person