Shipping, Receiving Customer Service Personnel Position Available In Rockingham, New Hampshire

Shipping, Receiving Customer Service Personnel Nocturn Industries Raymond, NH 03077 • Hybrid work Nocturn Industries, a rapidly growing leader in designing and manufacturing night vision goggles for defense and commercial markets, is excited to expand our team! We’re seeking a motivated Shipping/Receiving and Customer Service Specialist for a hybrid role at our dynamic facility. This position offers a unique opportunity to grow with a company dedicated to innovation and employee development. In this dual role, you’ll manage essential shipping and receiving tasks while delivering exceptional customer service. You’ll work closely with our toolroom/custom repair team, manufacturing manager, and report to our sales director. With significant growth potential, this role allows you to develop new skills and advance within Nocturn Industries.

Key Responsibilities:

Shipping/Receiving:

Handle incoming and outgoing shipments, ensuring accuracy and compliance. Use computer systems for inventory management and create labels with software like Shopify or ShipStation (training provided).

Customer Service:

Engage with customers to assess needs, resolve inquiries, and ensure high satisfaction.

Inventory & Record-Keeping:

Track inventory levels, process orders, and maintain accurate records, including invoices and purchase orders.

Collaboration:

Partner with manufacturing and repair teams to streamline operations.

Desired Skills & Qualifications:

We seek a versatile candidate with a mix of physical, technical, and interpersonal skills:

Physical Stamina:

Ability to stand or sit for extended periods and safely lift up to 50 lbs. Comfort with repetitive tasks like packing shipments is essential.

Computer Proficiency:

Familiarity with computer systems for inventory management, order processing, and record-keeping. Experience with Shopify or ShipStation is a plus, with training provided.

Customer Service Skills:

Strong interpersonal skills to address customer needs and maintain high service standards. A proactive approach to problem-solving is valued. Attention to

Detail:

Accurate tracking of shipments and inventory to ensure error-free records.

Record-Keeping:

Comfort with digital systems to maintain precise documentation, including invoices and purchase orders.

Regulatory Knowledge:

Familiarity with shipping/receiving regulations and safety protocols for handling sensitive equipment is advantageous.

Adaptability:

Eagerness to learn and embrace training for advanced inventory and customer service skills.

Teamwork:

Strong communication and collaboration skills to work effectively with diverse teams.

Bonus Skills:

Basic knowledge of label-making software or experience in optics, defense, or manufacturing is a plus but not required.

Pay & Benefits:

Compensation:

$18-$20/hour, Monday-Friday, 8:00 AM-4:30 PM, with flexibility and overtime opportunities.

Benefits:

Full-time employees receive medical, dental, and vision coverage, paid vacation, and annual performance-based raises.

Growth & Development:

Enjoy team-building events, skill-building programs, and training for long-term success.

Work Environment:

Join a supportive, innovative team in a role blending hands-on operations with customer engagement. If you’re ready for a dynamic role with growth potential in a cutting-edge industry, apply today to join Nocturn Industries! We’re committed to your success and career growth.