Customer Relationship Specialist Position Available In Bergen, New Jersey

Customer Relationship Specialist Kyyba Inc – 3.8 Woodcliff Lake, NJ Job Details Full-time | Contract $36 – $42 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Microsoft PowerPoint Microsoft Word Automotive sales Microsoft Excel Microsoft Outlook Automotive sales experience (3-5 years) Sales Customer service 5 years Data analysis skills Sales administration Mid-level Tableau 3 years SQL Certified Customs Specialist (CCS) Bachelor’s degree Customer relationship management Business Administration 4 years Business Communication skills

Marketing Full Job Description Qualifications:

Bachelor’s Degree in Business Administration, Marketing or equivalent work experience. 3-5 years of automotive, marketing or business administration experience. Friendly attitude and the ability to work well within a team and with different business users. Excellent proficiency in MS Excel, Word, PowerPoint and Outlook. SQL experience a plus. Tableau experience a plus. Demonstrated skills in data analysis. Experience with File Transfer software. Excellent verbal and written communication skills. Understanding of sales leads, CRM Communications, and websites a plus.

Responsibilities:

The Retail CRM Specialist is responsible with assisting BMW and MINI dealers with all aspects of person-based lead conversion and dealer sales loyalty including assisting with the monthly conversion processes and processing all disputes related to CRM’s BSC metrics. Additionally, he/she supports our Field teams and

BMW/MINI

dealer network with questions related to their BSC reports. In addition, this person maintains updated customer information within BMW NA systems, including customer contact information, customer-vehicle relationships, and processing customer inquiry requests related to special programs. He/She also assists Retail CRM team with projects as required by the Retail CRM Manager. Assist dealers with person-based conversion inquiries and lead dispute requests. Research all dispute requests, ensuring that only valid disputes are processed. Keep dealers informed of the status of their requests (30%). Assist dealers with dealer sales loyalty inquiries and DSL dispute requests. Research all dispute requests, ensuring that only valid disputes are processed. Keep dealers informed of the status of their requests (30%). Manages CRM Support mailbox acting as point of contact for all BMW, MINI and Motorrad Center/Dealer and interdepartmental requests for customer updates to ensure that all inquiries are answered promptly and/or routed to appropriate team member for final resolution. (20%) Customer update requests received via direct mail. (5%) Assists in the review and testing of system and/or process changes related to Robotic Process Automation system. (5%) Assist in the processing of customer inquiries related to special programs that are not automated due to their temporary nature. (5%) Performs other related duties/projects as required to assist Retail CRM team (5%) In support of BMW of North America’s business objectives, this position requires regular attendance at a BMW office with remote work capability (hybrid). In-office days may be assigned by the line manager. This position will be operating within existing processes/systems. However, the role will have an opportunity and responsibility to improve the processes as needed. This position directly responds to disputes/questions submitted by regional field teams and dealers. He/she is responsible to reinforce the rules of our in-market programs with the goal of escalating as few cases to Level 2 support as possible. In addition, the position communicates with other BMW NA departments, Regional Field team, and dealers for the purpose of ensuring correct customer contact information.

Job Types:

Full-time, Contract Pay:

$36.00 – $42.00 per hour Expected hours: 40 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Shift:

Morning shift

Work Location:

In person