Customer Service Phone Representative Position Available In Bergen, New Jersey

Customer Service Phone Representative Dello Russo Laser Vision – 4.0 Bergenfield, NJ Job Details Part-time | Full-time From $50,000 a year 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Bilingual Spanish Customer service Call center experience English High school diploma or GED 1 year Phone etiquette Communication skills Entry level Full Job Description Our team members are the heart of what makes us better. At Dello Russo Lasik we help our patients live better, See better — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better – advancing our mission to transform Eyecare and serve as a leader of positive change. The Contact Center Representative will handle multi-channel requests in a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, handle medical requests. This role interacts with a diverse customer base to assist with questions, concerns or problems with a focus on first contact resolution, providing exceptional customer service, striving to anticipate and meet the needs of Dello Russo lasik vision consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively to achieve quality and performance standards.

Responsibilities:

A day in the life of a Contact Center Representative with Dello Russo Laser Vision includes:

• Answer incoming calls, emails and chats to accurately schedule, re-schedule, or cancel appointments according to guidelines and established protocols.
• Positively verifies/updates patient identity, demographics, and all other data as required.
• Ensures accuracy in all required demographics, accurately scheduling, collected, verified, and communicated.
• Respond to patient portal requests and educate patients on the use and benefits of our service.
• Collaborates, communicates and coordinates to create a positive patient experience.
• Assists patients with any questions and resolves calls with minimal outside direction by researching and exploring answers.
• Required to meet specific performance metrics of productivity and quality assurance.
• Adheres to all established workflows, scripting, and department call flow.
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to interact with a variety of customers including patients, practice staff, physicians, colleagues and leaders.
• Performs other job-related duties as required.
• Adheres to Dello Russo Lasik Vision Organizational competencies and standards of behavior.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year of previous experience working in a customer service, customer facing (i.e., retail or hospitality) or call center environment.
• Effective verbal, written and interpersonal communication skills.
• Strong telephone soft skills gained from prior customer/patient experience in a similar role or in a call center environment type role.
• Possess a true patient first attitude, and a passion for assisting patients and delivering a differentiating patient experience on every contact.
• Clear speaking voice.
• Outstanding work ethic and strong adherence to shift schedule (may include weekend work).
• Bilingual a plus but not necessary
• Full time availability If you feel that the above description speaks directly to your strengths and capabilities, then please apply today

Job Types:

Full-time, Part-time Pay:

From $50,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Evening shift Morning shift Ability to

Commute:

Bergenfield, NJ 07621 (Preferred) Ability to

Relocate:

Bergenfield, NJ 07621: Relocate before starting work (Preferred)

Work Location:

In person