Customer Service Representative Position Available In Bergen, New Jersey

Description We are looking for a dedicated Customer Service Representative to join our team in Saddle Brook, New Jersey. This is a long-term contract position that offers an excellent opportunity to assist customers, manage inquiries, and support internal operations during high-volume periods. The ideal candidate will be detail-oriented, proficient with technology, and committed to providing exceptional service in a fast-paced environment.

Responsibilities:

• Respond promptly to customer inquiries through various communication channels, ensuring a thoughtful and friendly approach.
• Collaborate with sales representatives and internal departments to facilitate accurate and timely order processing.
• Follow up on customer concerns and issues until they are fully resolved, maintaining clear communication throughout.
• Direct incoming calls to the appropriate teams or departments as needed.
• Adhere to established workflows while identifying opportunities to enhance efficiency and streamline processes.
• Utilize company platforms effectively, including AS400-based systems, web-based ticketing software, and customer-facing portals.
• Manage data entry tasks with accuracy, including order information and customer details.
• Schedule appointments and coordinate with relevant teams to ensure seamless customer experiences.
• Provide support in handling inbound and outbound calls, maintaining high standards of service.
• Prepare and maintain reports related to customer interactions and order status. Requirements
• Proven experience in customer service, preferably in a call center or similar environment.
• Strong proficiency in Microsoft Excel and Word for documentation and reporting purposes.
• Skilled in handling inbound and outbound calls with a customer-focused approach.
• Ability to manage data entry tasks with high accuracy and attention to detail.
• Excellent communication skills, both written and verbal, for effective correspondence via email and phone.
• Familiarity with order entry systems and ticketing platforms.
• Capacity to work collaboratively in a team-oriented setting while managing individual responsibilities.
• Tech-savvy with the ability to quickly learn and adapt to new systems and tools.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .