Customer service representative (Korean required) Position Available In Bergen, New Jersey

Customer service representative (Korean required)

RAY AMERICA INC.

Fort Lee, NJ Job Details $20 – $28 an hour 12 hours ago Benefits AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Bilingual Customer service Microsoft Office High school diploma or GED Korean Analysis skills Patient care Dental office experience Associate’s degree Communication skills Entry level Time management

Full Job Description Position Summary :

The Customer Service Rep position serves as the first point of contact for Clients. This position is responsible for providing professional, high-level Customer Service by delivering instructions and resolving issues related to testing administration/set-up, reports, Client specific testing policy, permissions, and primary client application navigation. This position serves as a positive influence in a rapidly changing environment.

Primary Responsibilities/Accountabilities :

Receive, respond to and resolve inbound Client contacts on client’s equipment. Manage unresolved cases utilizing appropriate resources within required timelines. Performs and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality, and overall customer satisfaction. Document and communicate to appropriate resources any recurring/critical client issue received. Knowledgeable about assigned Program/Client, service offerings, policies/standards, and processes. Participate in error reporting and correction and continuous improvement of system processes and staff and department performance. Demonstrate knowledge of patient care areas, the instruments and dental devices they use, and their collective and individual needs, concerns, and expectations. Provide excellent Customer Service, partnering with and offering assistance and service recovery when there’s a complaint. Reassemble, inspect and test all multi-part devices assuring they are complete and will function safely and as expected. Operate department equipment safely. Use and check performance indicators to assure proper function and initiate corrective action if a malfunction is identified. Assists in patient handling equipment training as needed. Be able to work under supervision and incorporate feedback to improve performance Ability to consistently perform well in a fast paced working environment Manage multiple job functions simultaneously Other duties as needed Required Skills & Abilities High School Diploma/GED equivalent; Associate’s degree preferred Exceptional verbal and written communication skills Excellent customer communication skills that project confidence, enthusiasm, and a professional image Strong problem-solving and analytical skills Strong time management skills Demonstrated interpersonal and teamwork skills Proven technical skills with a strong familiarity with the Microsoft Office Suite Dental office experience preferred Korean bilingual required

BENEFITS

Medical up to 100% company sponsored Dental and Vision,100% Company sponsored Basic Life Insurance and

AD&D, 100

% Company sponsored Short Term and Long Term Disability Insurance, 100% Company sponsored. 401(k) plan with a company match up to 3% Paid Time Off, including pro-rated Paid Sick Time Off One floating holiday 9 Paid Holidays per year