Customer Support Advisor Position Available In Bergen, New Jersey

Customer Support Advisor

SYNC INC – 5.0

Tenafly, NJ Job Details Part-time | Full-time $19 – $23 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Professional development assistance Qualifications Customer service Computer literacy Writing skills Customer support Entry level Full Job Description Are you a great listener who enjoys helping others? Do you find satisfaction in solving problems and turning challenging situations into positive outcomes? If you’re someone who genuinely cares about delivering a great experience, we’d love to have you on our team. We’re looking for a Customer Support Advisor to join us full-time and be part of the friendly, dedicated team that supports our customers. Whether it’s over the phone, by email, or through live chat, you’ll play a key role in making sure people feel heard, understood, and taken care of. What You’ll Be Doing In this role, you’ll be the first point of contact for customers, helping them with a wide range of queries, concerns, and requests. You’ll be responsible for: Responding to customer enquiries across phone, email, and chat channels in a timely, clear, and helpful manner. Troubleshooting issues, answering questions, and guiding customers through processes with patience and clarity. Following up on unresolved cases and ensuring every customer receives a resolution or update. Recording customer interactions and feedback accurately in our support system. Working closely with other departments (like operations, product, or billing) to escalate and resolve more complex issues. Spotting patterns in queries and sharing insights with the team to help us improve our service. Supporting your team members when things get busy—because we all work better together. What We’re Looking For We’re looking for someone who’s people-focused, solution-oriented, and resilient in a fast-paced environment.

The right person will bring:

Experience in a customer service, support, or contact centre role (ideally in a similar industry, but not essential). A friendly, confident communication style and the ability to tailor your approach to suit different people and situations. Strong problem-solving skills and a calm, clear-headed approach—even when things don’t go to plan. Good writing skills—clear, empathetic, and professional. A team mindset and a willingness to learn, adapt, and grow. Solid computer literacy and familiarity with basic CRM or ticketing systems (we’ll train you on our tools). What You’ll Get A full-time, permanent role with a competitive salary. Clear working hours with some flexibility, depending on the team’s shift structure. A supportive, inclusive working environment where your voice is heard. Opportunities for growth—many of our advisors go on to take leadership or specialist roles. Regular training, coaching, and feedback to help you do your best work. Company benefits including paid holidays, pension contributions, and wellbeing support. A Bit About Us We’re a team that believes in putting people first—both our customers and our colleagues. We know that how we treat our customers reflects who we are as a company. That’s why we’re committed to making every interaction feel human, helpful, and respectful. If you’re ready to join a company where your work truly matters, and where you’re supported to grow and succeed—apply now. We’re excited to meet you.

Job Types:

Full-time, Part-time Pay:

$19.00 – $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance

Shift:

8 hour shift Day shift

Work Location:

In person