Direct Customer Service Representative Position Available In Bergen, New Jersey

Job Description:

Wanna Be Part of The Clean Energy Revolution? Apply as a DirectCustomer Service Representative! Passionate about making yourcommunity happy? Pristine Management is looking for dedicatedindividuals to join us as Direct Customer Service Representatives .In this vital role, you will be the first point of contact forclient’s valued customers, providing exceptional support andensuring their telecom needs are met. If you thrive oncommunication and building meaningful relationships, we want tohear from you! Key Responsibilities of a

Direct Customer ServiceRepresentative:

Respond to customer inquiries in-person in aprofessional and timely manner. Provide accurate informationregarding our client’s services, billing, and promotions. Resolvecustomer issues and complaints efficiently and effectively,escalating complex problems when necessary. Process servicerequests, account updates, and new customer enrollments. Maintaindetailed and accurate customer records in the company database.

Educate customers on telecom tips and available programs.

Collaborate with internal teams to ensure a seamless customerexperience. Qualifications to be a

Direct Customer ServiceRepresentative:

High school diploma or equivalent; Associate’s orBachelor’s degree preferred. Minimum of 1-2 years of experience ina customer service role, preferably in the telecommunications orutility sector. Proven ability to handle difficult customerinteractions with professionalism and empathy. Proficiency in CRMsoftware and Microsoft Office Suite. Ability to work flexiblehours, including some evenings and weekends.