Inbound Call Center Agent Position Available In Bergen, New Jersey

Inbound Call Center Agent

SYNC INC 16

West Railroad Avenue, Tenafly, NJ 07670 We are seeking a highly motivated and customer-oriented Call Center Agent to join our growing customer service team. In this role, you will serve as a key point of contact for both new and existing customers, providing first-line support via telephone, email, and live chat. You will play a critical role in maintaining customer satisfaction, resolving issues efficiently, and upholding the company’s reputation for excellence in service delivery. This position is ideal for individuals who thrive in a structured, fast-paced environment and who take pride in delivering thoughtful, effective, and courteous service experiences. Key Responsibilities As a Call Center Agent, your responsibilities will include:

Handling Inbound Communications:

Respond to a high volume of inbound customer inquiries through phone, email, and live chat with professionalism and empathy.

Issue Resolution:

Identify and troubleshoot product or service-related issues, ensuring timely and accurate resolutions while maintaining customer confidence.

Customer Relationship Management:

Document customer interactions accurately in the CRM system, maintaining up-to-date records for tracking, reporting, and follow-up.

Escalation Support:

Recognize issues that require escalation and coordinate with relevant departments to resolve more complex or technical matters.

Follow-Up and Case Management:

Manage open cases, ensuring consistent communication with customers until a resolution is achieved.

Service Improvement:

Provide feedback on recurring customer issues and participate in service review meetings to enhance internal processes and customer experiences.

Collaboration:

Work closely with other teams, such as operations, product, and finance, to support end-to-end issue resolution.

Quality and Compliance:

Adhere to company policies, customer service standards, and regulatory compliance procedures at all times. Required Skills and Experience We are looking for individuals who demonstrate a strong commitment to customer satisfaction and continuous improvement.

The ideal candidate will have:

Previous experience in a call center, contact center, or customer support role (minimum 1 year preferred) Excellent communication skills, both verbal and written, with the ability to adapt tone and approach based on the customer and context Strong problem-solving and conflict-resolution abilities A calm, composed approach under pressure and in high-volume environments Proficiency with customer relationship management (CRM) platforms and basic technical troubleshooting skills Ability to work independently and as part of a team, contributing to a collaborative and supportive work culture Strong organisational skills and attention to detail What We Offer A permanent, full-time position with a clear and structured working schedule A competitive compensation package including paid holidays, pension contributions, and wellness support A comprehensive onboarding and training program, with ongoing coaching and feedback A defined career development path, with opportunities for progression into supervisory or specialist roles A positive, inclusive team culture where your contribution is recognised and valued A modern working environment with potential hybrid flexibility, depending on team structure About Us At [Company Name], we are committed to delivering exceptional service that reflects our values of integrity, reliability, and customer-first thinking. Our team is made up of dedicated professionals who are passionate about helping others and who take pride in the role they play in shaping the customer experience. If you are ready to bring your communication skills and customer focus to a team where you’ll be supported to succeed and grow — we encourage you to apply.

Job Types:

Full-time, Part-time Pay:

$19.00 – $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance

Shift:

8 hour shift Day shift

Work Location:

In person