Inbound Call Center Assistant Position Available In Bergen, New Jersey

Inbound Call Center Assistant

SYNC INC – 5.0

Tenafly, NJ Job Details Part-time | Full-time $19 – $23 an hour 8 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Professional development assistance Opportunities for advancement Qualifications Customer service Call center experience High school diploma or GED Phone etiquette Communication skills Entry level Under 1 year Full Job Description Are you a great listener with a clear, confident phone presence? Do you enjoy helping others, solving problems, and creating positive experiences for people every day? If so, you could be the voice we’re looking for. We’re hiring Inbound Call Center Assistants who are ready to be the first point of contact for customers — providing support, information, and solutions in a fast-paced, team-driven environment. Whether you’re answering questions, resolving issues, or simply making someone’s day easier, your role will be essential to delivering the high-quality service our customers count on. This position is perfect for individuals who are motivated, personable, and committed to delivering a great experience — one call at a time. What You’ll Be Doing Answering incoming customer calls in a courteous and professional manner Listening actively to understand customer needs and delivering accurate information or solutions Navigating internal systems to access and update account information Troubleshooting issues and escalating complex inquiries when necessary Meeting or exceeding performance goals for call quality, handling time, and customer satisfaction Remaining calm and composed during challenging calls Following company policies, procedures, and compliance guidelines consistently What We’re Looking For Excellent verbal communication and active listening skills A customer-first mindset with strong problem-solving abilities Ability to multitask across systems while staying focused on the conversation Professional, dependable, and adaptable in a team environment Comfortable using computers and learning new software Previous experience in customer service or call centers is helpful, but not required High school diploma or equivalent required Why You’ll Love Working With Us Competitive hourly pay Flexible full-time and part-time schedules Paid training and ongoing support Opportunities for career advancement and skill development A welcoming, supportive team culture Benefits available for eligible full-time employees A role where your voice truly makes a difference How to Apply If you’re ready to bring a positive attitude, strong communication skills, and a commitment to service to a role that keeps you engaged and valued — we’d love to hear from you. Apply today and become a trusted voice in a role that’s anything but routine.

Job Types:

Full-time, Part-time Pay:

$19.00 – $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance

Shift:

8 hour shift Day shift

Work Location:

In person