Licensed Insurance Customer Service Representative Position Available In Bergen, New Jersey

Licensed Insurance Customer Service Representative Costello & Associates Insurance Group Inc. 265 Union Street, Lodi, NJ 07644 Provide outstanding customer support through various channels including phone, email, and chat. Job Overview We are seeking a dedicated and enthusiastic Licensed Individual in the Insurance Field. With Prior Excellent Insurance Experience as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to analyze customer needs, communicate effectively, and handle inquiries will be crucial in ensuring customer satisfaction and loyalty. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality service. Responsibilities Respond to customer inquiries via phone, email, and in-person. Process policy changes, claims, and billing inquiries. Maintain accurate customer records in the system. Assist clients with insurance quotes and product information. Collaborate with agents and underwriters to ensure policy accuracy. Deliver a high level of customer service and resolve issues promptly. Requirements Property & Casualty NJ Insurance License (Welcomed) Previous experience in a call center or customer support role is preferred. Strong communication skills in English, both verbal and written. Bilingual – Spanish Ability to analyze information quickly and make informed decisions. Proficient typing skills for efficient data entry and communication. Familiarity with sales techniques is a plus. Comfortable using computerized systems for record keeping and communication. A positive attitude with a focus on providing excellent service to customers. Ability to work well in a team-oriented environment while also being self-motivated. Join us as we strive to provide exceptional service that exceeds our customers’ expectations!

Job Type:

Part-time Pay:

$17.73 – $18.41 per hour Expected hours: 18 per week

Schedule:

Day shift Monday to Friday No weekends

License/Certification:

Property & Casualty License (Required) Ability to

Commute:

Lodi, NJ 07644 (Preferred) Ability to

Relocate:

Lodi, NJ 07644: Relocate before starting work (Preferred)

Work Location:

In person