Specialist I, Technical Services Position Available In Bergen, New Jersey

Specialist I, Technical Services 3.0 3.0 out of 5 stars 65 Industrial Road, Lodi, NJ 07644 Join Our Team as a Technical Support Advisor! Are you passionate about helping customers and solving problems? We’re looking for a Technical Support Advisor who can provide exceptional customer service and technical support related to warranty claims, product returns, and performance troubleshooting.

What You’ll Do:

Provide technical support for warranty claims, product returns, and performance issues. Evaluate and process warranty parts in a timely, accurate manner. Clearly communicate technical concepts to non-technical customers. Identify and implement solutions through active listening and critical thinking. Manage multiple inquiries while following up to ensure full resolution.

What We’re Looking For:

Experience in technical support, customer service, or warranty processing. Strong communication and active listening skills. Ability to prioritize tasks and manage time effectively. Flexibility to handle diverse customer needs and learn new tools. Commitment to policy compliance, safety, and quality service.

Essential Functions Technical Support:

Manage technical support for customer service inquiries related to warranty claims, returns, and troubleshooting performance issues.

Manage Warranty Claims:

Assess, evaluate, and process returned warranty parts related to claims, ensuring all submissions are handled promptly to meet deadlines.

Clear Communication:

Effectively explain technical concepts to non-technical users, especially in stressful situations, with clarity, empathy, and reassurance. Active Listening. Listen carefully to the customer’s issue to gather detailed information and provide the most accurate support. Problem Solving. Think critically and creatively to proactively find the best solution for the customer’s issue.

Follow-Through:

Ensure the problem is fully resolved and, when needed, follow up with the customer to confirm satisfaction.

Adaptability:

Remain flexible and prepared to address a diverse range of customer requests and complaints, including those that fall outside your usual responsibilities. Appetite for

Learning:

Open to learning new tools, systems and researching information to better assist customers.

Time Management:

Effectively manage your time to handle multiple customer inquiries, ensuring that each receives attention without oversight or neglect.

Prioritization:

Prioritize tasks based on urgency and importance to meet customers’ needs in a timely manner. Policy Compliance. Responsible for performing duties following all safety guidelines and corporate policies General Duties. Responsible for performing additional duties as assigned.

Qualifications:

Completion of trade school or factory training certification in Refrigeration, Electrical, Gas, Steam, or Mechanical Commercial Equipment. In-depth understanding of refrigeration and HVAC systems, including installation, maintenance, and troubleshooting. Basic computer experience in Microsoft Office Programs, that includes spreadsheet and word processing. Excellent verbal and written communication skills. Strong phone skills for prompt, courteous, and efficient call handling. Commitment to providing exceptional customer service and support. Ability to work effectively within a team and collaborate with other departments as needed. Good electrical and mechanical aptitude. Familiarity with foodservice or consumer equipment and related experience a plus. If you are ready to contribute to a company that values innovation, quality, and exceptional service, we invite you to apply for the position of Technical Support Advisor at CFS Brands. Join us in shaping the future of food services!

Benefits include:

Medical Vision Dental Health Savings Account (HSA) 401(k) matching

Employment Assistance Program Paid Time Off Employee Discount CFS Brands:

Headquarters located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial hygiene products.

CFS BRANDS

has maintained its industry-leading position and consistent growth with a strong focus on customer support and satisfaction, product variety and availability, and a unique ability to be a “one-stop shop” solution for a wide range of organizations.

CFS BRANDS

enjoys this competitive market advantage through its extensive network of brands and global manufacturing and distribution facilities. CFS BRANDS’s core products include dinnerware, drinkware, professional cookware, industrial hygiene products brushes and cleaning tools, dispensing systems, and healthcare meal service equipment. These products are provided through major distributors customers across the country.

CFS BRANDS

became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. More information on

CFS BRANDS

can be found at www.cfsbrands.com. CFS Brands is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.