Customer Service Associate Position Available In Cumberland, New Jersey

Customer Service Associate 3.6 3.6 out of 5 stars 1344 North West Boulevard, Vineland, NJ 08360 Description This position requires a detail-oriented individual that serves customers by providing product and service information; as well as resolving any product or service problems. Essential Duties ❖ – Answer telephone in a professional and courtesy manner— as you are the first line to customers. ❖ Handle customer requests and complaints and direct to management (form filled out). ❖ Take and enter customer orders with 99% accuracy. ❖ Understand the order taking and delivery processes and have the ability to convey these processes to the customers. ❖ Understand and have an ability to relay lead-time on non-stock items. ❖ Perform any and all other tasks, jobs, and or assignments as directed by management ❖ Have a working knowledge of operations, delivery days, holiday schedules, and the ability to convey these to customers. ❖ Attract potential new customers by answering product and service questions; suggesting information about other products and services; and demonstrating an over-all expertise. ❖ Must have computer skills and able to navigate our inventory system. ❖ Assist customers who are looking for their orders, the ability to use our Fleet Tracking system and providing an estimated time of arrival (ETA). ❖ Resolve product or service problems by clarifying a customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. ❖ Recommend potential products or services to management by collecting customer information and analyzing customer needs. ❖ Have a working knowledge of inventory and how to access inventory to better assist customers. ❖ Create a customer spec sheet. ❖ Communicate with drivers to understand any mistakes made with an order. ❖ Provide the Sales team with the drivers’ manifests and real-time information. ❖ Perform related duties as required by supervisor. Requirements ❖ Must have great phone personality. ❖ Must demonstrate a vast knowledge of our products. ❖ Must have strong organizational skills and ability to follow-through on customers’ requests. ❖ Must be able to multi-task, and highly flexible when responding to requests. ❖ Must be customer-service oriented. ❖ Must possess excellent interpersonal and communication skills, and creative problem-solving skills. ❖ Must be willing to do both high-level and low-level tasks. ❖ Must be a team player. ❖ Must demonstrate market knowledge and documentation skills ❖ Must be able to independently resolve conflict by analyzing information.

Job Type:

Full-time Pay:

$16.00 – $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Work Location:

In person