Customer Service Representative Position Available In Essex, New Jersey

Customer Service Representative Elan Chemical Newark, NJ Job Details Full-time $1,064.80 – $1,170.40 a week 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Bilingual Multilingual Sales Customer service Accounting software English Complaint handling Microsoft Office High school diploma or GED Client services Data entry experience (1-2 years) Data entry Phone etiquette 2 years Communication skills Entry level Full Job Description Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills and the ability to work in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as we value diverse language skills that can enhance our customer interactions. Responsibilities Respond promptly to customer inquiries via phone and email. Provide accurate information regarding products and services. Assist customers with order placements, modifications, and cancellations. Handle outbound calling for follow-ups, order confirmation, and shipping details. Maintain detailed written records of customer interactions and transactions via e-mail. Resolve customer complaints effectively while ensuring a positive experience. Collaborate with team members to improve processes and enhance client services. Stay updated on product knowledge and company policies to provide informed assistance. Experience Previous experience in a customer service role is preferred. Proficiency in English is required; or multilingual candidates are a plus. Familiarity with sales techniques and client services will be beneficial. Strong data entry skills with attention to detail. Familiarity with accounting software are a plus. Excellent interpersonal skills with a focus on building rapport both with customers and colleagues. Join us in delivering outstanding service and making a positive impact on our customers’ experiences!

Job Type:

Full-time Pay:

$1,064.80 – $1,170.40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift People with a criminal record are encouraged to apply

Work Location:

In person