Customer Service Representative Position Available In Hunterdon, New Jersey

Job Description:

Overview:

As a Customer Service Representative, you’ll buildconnections and offer a wide range of products and services to ourdiverse customer base. Our customers are on the go and put theirtrust in us to provide quick and reliable financial solutions. Yourprecise cash handling, attention to detail, and ability to engageprofessionally with customers and peers in a fast-paced environmentwill allow you to reflect on our mission while advancing yourcareer.

Responsibilities:

Forge connections with customers tocultivate lasting relationships that drive repeat business.

Skillfully review, validate, and process customer transactions withaccuracy including check cashing, money transfer, and customerpayments. Proactively maximize customer success by offeringpersonalized financial services that fit their lifestyle. Enter andmaintain customer information with precision and integrity into aPoint-of-Sale (POS) system. Build new business by completinginbound and outbound call campaigns daily. Assist in customeraccount management and collections by accepting payments, andmonitoring and managing customer appointments. Maintain internaland external store appearance and meet cleanliness standards toenhance the customer experience. Maintain office security protocolsand conduct proper opening and closing procedures, includingmanagement of vault and cash drawer. Uphold compliance with Companypolicies and procedures, and all relevant local, state, and federallaws and regulations. Engage in ongoing training and remain updatedon our evolving products and processes. Work efficiently in adynamic and fast-paced environment and effectively navigatemultiple tasks with ease to meet individual and team performancestandards. Maintain a full-time work schedule with regular,in-person attendance, including weekends. A full-time work schedulefor this position includes, at a minimum, 40 hours per week.•Store hours, schedules, and/or the minimum number of hoursrequired for this position may be subject to change by brand entityand at the sole discretion of the Company. Speak with yourrecruiter for the most up-to-date requirements.

Qualifications:

High school diploma or equivalent Excellent verbal and writtencommunication skills Professional demeanor with customers and peersMeticulous attention to detail and ability to accurately enter dataProficiency in using phone, Point of Sale, Microsoft Office, andother computer systems Must be at least 18 years of age Backgroundcheck required. All background checks are conducted, and theirresults are considered, in accordance with applicable law. Abilityto meet the physical demands for this position, which frequentlyinclude: the ability to remain in a stationary position, includingstanding up to 90% of the time, the ability to move and transportup to 25 pounds, the ability to move about inside and outside ofthe store, and the operation of mechanical controls, such as akeyboard. Preferred Qualifications and Skills Experience in checkcashing, document verification, and/or money order processing Priorcash handling, cash drawer/vault management experience Bilingual(English/Spanish) is a plus and may be required for certainlocations Valid driver’s license, auto insurance, and personalvehicle to use throughout the workday (mileage compensated)

What WeOffer:

Our Benefits Include:

A comprehensive new hire trainingprogram Access to a robust learning management system, full ofe-learning modules and training programs to help boost yourprofessional and personal development Performance-based careeradvancement Educational Reimbursement Program Multiple coveragechoices for medical insurance, all include free telemedicine andmedical spending account (HSA/FSA) options Traditional 401(k) andRoth 401(k) Retirement plan with a generous Company match programCompany-Sponsored Life and AD&D Insurance Voluntary benefits,including dental, vision, short-term and long-term disabilityplans, accident, critical illness, hospital confinement insurance,and even pet insurance Paid Time Off (Accrue 12 days per calendaryear plus additional days for each year of service after the firstyear of employment) Diverse Culture and Inclusive Environment Arelaxed, business casual dress code that includes jeans andsneakers! Based on current benefit offering, which is subject tochange with or without notice. Certain benefits are subject to theterms and conditions of the governing plan documents which shouldbe consulted for additional details and eligibility requirements.

About Us Since 1987, it has been our mission to provide rave-worthycustomer experiences to everyone who comes through our doors orvisits the CheckSmart® website. As an established financialservices provider, we offer Loans, Money Orders, Wire Transfers,Green Dot ® Visa ® Debit Cards, Gift Card Buy Back, and CheckCashing throughout KY, IN, MI, and OH. We’re steadfast in ourcommitment to help people across the country get access to theshort-term financial services they need when they need it most. Theinformation contained herein is not intended to be an all-inclusivelist of the duties and responsibilities of the job, nor is itintended to be an all-inclusive list of the skills and abilitiesrequired to do the job. The Company may, at its discretion, revisethe job description at any time, and additional functions andrequirements may be assigned by supervisors as deemed appropriate.

Requirements, skills, and abilities included have been determinedto illustrate the minimal standards required to successfullyperform the position.

Important:

The Community Choice Financial®Family of Brands will never ask you for banking or other paymentinformation at any point during the interview or hiring process,nor will we conduct an interview via text message. Any officialemail correspondence will come from the domains @ccfi.com. In-storepositions are in-person only. The Community Choice Financial®Family of Brands is committed to providing an inclusive workplacefree of discrimination based on race, color, religion, sex, age,national origin, military status, disability, pregnancy, sexualorientation, gender identity or expression, genetic information orany other characteristic protected by applicable law. Candidates ofall backgrounds are encouraged to apply. CCFI Companies, LLC is anequal-opportunity employer.