Customer Service Inbound II Position Available In Mercer, New Jersey

Title:

Customer Service Inbound II Location:

Hamilton, NJ 08619

Pay Rate:

$17.72/hr. on W2 without benefits

Duration:

12+

Months Shift:

1st

Job Responsibilities:

Answer customer inquiries by telephone or email related to a specific program. Make outbound calls when callers leave a message. Evaluate, authenticate, and verify information. Read, comprehend, and explain rules concerning the program and apply them in specific situations. Locate requested information using electronic sources. Decipher unusual matters and escalate to supervisor as needed. Maintain essential records.

Required Skills:

Customer service techniques (Mandatory). Ability to perform effectively in high-stress situations and respond to irate individuals (Mandatory). Strong verbal and written communication skills. Basic arithmetic calculations. Demonstrate basic reasoning skills. Ability to read, comprehend, and explain program rules. High school graduate (Mandatory). Proficiency in Microsoft Word, Excel, Outlook. Basic internet use skills. Ability to multitask. About our

Company:

– 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and

ISO 9001

quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. “22nd Century Technologies is an Equal Opportunity Employer” and “US Citizens & all other parties authorized to work in the US are encouraged to apply.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.