Customer Service Representative Position Available In Mercer, New Jersey

Job Description:

Detailed Job Description:

Role Title:

Customer ServiceRepresentative Location:

Pennington New Jersey, 08534-

ONSITEDuration:

12 months

Possible Extension Client :

Banking and FinancePay Rate:

$20-$21.00/hr

Job Description:

The Senior Fraud Analystin Wealth Management Fraud & Claims is responsible for managingmultiple call types related to potential fraudulent accountactivities and claim initiation concerns. This role involveshandling inbound calls and taking appropriate actions based oncomplex transaction characteristics or account changes. The analystwill also manage claim initiation and provide status updates forvarious fraud and billing disputes on clients’ bank accounts. Theposition covers a wide range of claim types, including credit card,debit card, ATM, check fraud, ACH, and online wire transfers forwealth banking products.

Responsibilities:

Handle inbound callsregarding potential fraudulent activities and claim initiation.

Take appropriate actions based on transaction characteristics oraccount changes. Initiate claims and provide status updates forfraud and billing disputes. Manage a variety of claim types,including credit card, debit card, ATM, check fraud, ACH, andonline wire transfers. Navigate between multiple screens/systemswhile keeping clients and internal partners engaged. Maintainaccurate and relevant notes and information.

EducationQualification:

High school diploma or equivalent required.

RequiredSkills:

Minimum of 2 years of customer service experience.

Proficient in navigating multiple screens/systems. Computerliteracy and proficiency in MS Outlook, Word, and PowerPoint.

Ability to work well under pressure in a fast paced, high callvolume environment. Strong communication skills with excellentgrammar. Robust customer service skills with the ability to resolveand de escalate difficult situations. Positive attitude andopenness to coaching for improvement. Ability to handleconfidential matters responsibly. Ambitious and selfmotivating.