Customer Care Representative Position Available In Middlesex, New Jersey

Customer Care Representative Primal Custom Cutting, LLC. – 3.0 South Amboy, NJ Job Details Full-time From $22 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Customer service Call center SAP English Microsoft Office High school diploma or GED Food service 1 year Entry level

Full Job Description Customer Care Representative Job Description Overview:

Vrola / Tidal Seafood is hiring a Customer Care Representative to provide contact and liaison between customers, the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Essential Job Duties

• Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders.
• Keep records of customer interactions and transactions, recording details of inquiries, and comments, as well as actions taken.
• Resolve customers’ service or billing complaints; check to ensure that appropriate changes were made to resolve customers’ problems.
• Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers. Share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer issues.
• Working knowing our products so that you can answer any questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and questions.
• Ensure customer satisfaction and provide professional customer support.
• Other duties as requested. Basic Requirements
• High school diploma, general education degree or equivalent.
• Experience working in a customer service call center environment.
• Experience in Food service distribution a plus.
• Experience with Microsoft Office.
• Experience with SAP a plus
• Must have at least one-year experience.

Must be authorized to work in the United States.

Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Shift:

8 hour shift

Work Location:

In person