Customer Service Representative Position Available In Middlesex, New Jersey

Customer Service Representative We’re seeking a proactive and detail-oriented Customer Service Representative to support our growing distributor network. You’ll play a key role in handling customer inquiries, resolving issues, and ensuring smooth order processing via phone, email, chat, and other platforms. Key Responsibilities Respond to customer inquiries promptly and professionally via phone, email, chat, and fax Accurately process orders and enter data in a timely manner Troubleshoot and resolve shipping and order-related issues Build strong customer relationships through attentive and responsive service Follow up on customer concerns to ensure full resolution Escalate unresolved issues when necessary Qualifications Customer service experience in distribution and export environments (required) Excellent written, verbal, and interpersonal communication skills Strong organization, multitasking, and follow-up abilities Proficient in Microsoft Office Professional phone etiquette and team-oriented mindset Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.