Customer Service Representative Position Available In Middlesex, New Jersey

Customer Service Representative Foxridge LLC Dayton, NJ 08810 Foxridge LLC is a dynamic company with a strong presence in international trade, e-commerce and fulfillment services. At Foxridge, we are committed to excellence in every aspect of our business. We deliver optimal logistics solutions and efficient inventory management. We strive to provide our customers with exceptional products and services that meet their needs and exceed their expectations. We have fulfillment centers in NJ, GA, TN and CA.

Job Overview:

We are seeking an experienced Customer Service Representative to join our team. This role is responsible for responding to customer needs and inquiries, order flow processing and review, customer/vendor claims, and data input.

Key Responsibilities:

• Coordinate order processing across warehouses, ensuring accuracy and timeliness in fulfilling customer needs, while supporting the invoicing process.
• Handle inbound and outbound calls/emails regarding order status/issues, damage/shipping claims, and general questions.
• Handle freight/merchandise claims with common carriers (such as FedEx, UPS) and track the claim status.
• Collaborate closely with cross-functional teams across different regions to establish and maintain customer relationships. Continuously provide high-quality services to ensure customer satisfaction and promote long-term partnerships.
• Manage relationships with third-party logistics, transportation, and suppliers to ensure timely and quality service.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent
• Minimum of 1 year customer service experience preferred
• Bilingual (English/ Mandarin) is required to facilitate smooth communication with the team and clients.
• Good interpersonal and customer service skills to ensure positive interactions with customers and vendors
• Proficient in Microsoft Office (Excel, Word, PowerPoint), with strong Excel data analysis skills preferred.
• Ability to handle multiple tasks efficiently in a fast-paced environment and meet deadlines.
• Time-management skills to respond to customer/vendor inquiries and issues promptly
• Strong organizational, communication, and collaboration skills, service-oriented, with a strong sense of responsibility and customer awareness.

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person