Customer Support Scientist I Position Available In Middlesex, New Jersey

Customer Support Scientist I at Azenta Life Sciences
Customer Support Scientist I at Azenta Life Sciences in SOUTH PLAINFIELD, New Jersey
Posted in Other 21 days ago.

Job Description:

GENEWIZ LLC

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we aplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity
Job TitleCustomer Support Scientist I
Job Description

Position Title:

Customer Support Scientist

Location:

South Plainfield, NJ

Shift:

Mon-Fri 12:00pm-8:30pm EST
Intro
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry’s top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
What You’ll Do
Review and report customer DNA sequencing data
Monitor Quality of DNA sequencing data
Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
Run reports for “watch list” customers and perform proactive follow-ups
Follow up with customers who did not receive good results and provide technical troubleshooting
Perform new customer follow up and “repeats works” analysis
Assist with creating andpleting internal projects to make the Technical Support team more efficient
Mentor new members to the Technical Support team
What You Will Bring
BS Degree in Biological Sciences required or related field required
Excellent interpersonal skills; both verbal and written are essential
Closely follow Standard Operating Protocol (SOP)
EOE M/F/Disabled/VET
If any applicant is unable toplete an application or respond to a job opening because of a disability, please email at HR.Recruiting@azenta for assistance.
Azenta is an Equal Opportunity Employer. Thispany considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.