Client Services Aide Position Available In Monmouth, New Jersey

Client Services Aide 3.6 3.6 out of 5 stars

Oakhurst, NJ Client Services Aide Job Overview:

A Client Services Aide is the first point of contact for our clients, sales representatives, and patients; providing exceptional support and ensuring a positive experience. The Client Services team assists with administrative tasks that support various Genesis departments. This role involves answering incoming phone calls, conducting outbound calls, responding to emails, and other administrative tasks.

Key Responsibilities:

Assist with reporting certain conditions to states per state guidelines as necessary. Serve as the primary contact for client inquiries via phone, email, and fax. Provide timely and accurate information regarding our services and follow up with clients as needed to ensure resolution and satisfaction. Identify and escalate issues to appropriate departments when necessary. Assist clients with order placement, account management, and service-related questions. Scan and file documents as needed. Greet and assist visitors upon arrival, directing them to the appropriate location. Conducts sales support calls as assigned. Assist on new tasks/projects as they are implemented and assigned.

Requirements:

High School Diploma or equivalent Familiarity with Microsoft Office Ability to learn new computer systems Excellent phone and customer service skills Administrative experience

Schedule:

Part time 25-29 hours per week position. Monday to Friday, daytime. Preferred hours 10:00AM-3:00

PM Job Type:

Part-time Pay:

$20.00 – $23.00 per hour Expected hours: 24 – 29 per week

Benefits:

Life insurance Paid time off

Schedule:

Day shift Monday to

Friday Work Location:

In person