Contact Center Access Specialist Position Available In Monmouth, New Jersey

Our team members are the heart of what makes us better. At

• Hackensack Meridian
• _Health_
• we help our patients live better, healthier lives — and we help one another to succeed.

With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change. The

• Contact Center Access Strategist
• will serve as a technical Subject Matter Expert on template design strategy.

You will be responsible for creating, maintaining, and optimizing provider and resource templates and scheduling configurations to maximize access for practices in the Patient Access Center (PAC). You will provide consultative support to operations on template implementation and configuration. You will partner with PAC, PE, DTS, and digital experience teams to analyze, test, document, and implement scheduling solutions. You will leverage dashboard data to make recommendations to improve access to care, provider productivity, and waste elimination. Finally, you will be responsible for prioritizing and balancing template specialist team workload and measuring team performance.

• Education, Knowledge, Skills and Abilities Required
• : + High School Diploma/GED equivalent.

+ Minimum of 3 years in healthcare operations related to scheduling, access, clinical systems, or physician practice. + Minimum of 1 year of experience managing provider templates in Epic. + Excellent organization, communication and interpersonal skills are required to interact effectively with all levels of staff, as well as external vendors and/or customers. + Attention to detail, strong organizational skills, and ability to switch tasks frequently. + Experience with Excel required, experience with Word, Visio, other Microsoft applications strongly preferred. + Strong complex problem-solving skills and ability to make decisions independently. + Ability to manage and prioritize multiple priorities in a dynamic fast paced environment. + Proactive and enthusiastic individual with a knack for building and nurturing professional relationships. + Ability to create a collaborative team-oriented environment. + Ability to influence stakeholders without supervisory authority. + Possess a high level of energy, self-drive, and perseverance. + Maintains a working knowledge of applicable Federal, State and local laws and regulations, HMH Compliance Program, + Standards of Conduct, as well as other policies in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. + Ability to identify, collect and analyze operations performance data and other related data to improve performance.

• Education, Knowledge, Skills and Abilities Preferred
• : + Minimum of 5 years of experience in a clinical environment and/or an AA/AS degree in Business Management, Healthcare Administration or Computer Science. + Minimum of 1 year of experience leading improvement projects or overseeing a team. + Proficient in Google Workspace (Gmail, Sheets, Docs, Slides, Drive, Data Studio)
• Licenses and Certifications Preferred
• : + Epic Cadence. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! 158833 Starting at $55,556.80 Annually
• HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
• The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer.

Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

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Labor Market Data:

Compensation is benchmarked against market data to ensure competitiveness.

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Experience:

Years of relevant work experience.

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Education and Certifications:

Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.

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Skills:

Demonstrated proficiency in relevant skills and competencies.

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Geographic Location:

Cost of living and market rates for the specific location.

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Internal Equity:

Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.

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Budget and Grant Funding:

Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

• Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
• In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

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HACKENSACK MERIDIAN HEALTH

(HMH)

IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.