Customer Service Representative Position Available In Monmouth, New Jersey

Customer Service Representative

Job Title :

Customer Service

Location :

Howell NJ

Duration :

Full Time Job Description:

Customer Service Representative to be the first point of contact for our valued customers. You will play a crucial role in ensuring customer satisfaction by providing outstanding support, resolving inquiries, and addressing concerns in a timely and professional manner. The ideal candidate will be an excellent communicator, a quick learner, and possess a genuine desire to help others.

Key Responsibilities:

Customer Interaction:

Respond promptly and professionally to customer inquiries via phone, email, chat, and/or social media (specify channels relevant to your business).

Issue Resolution:

Diagnose and resolve customer issues and complaints efficiently and effectively, escalating complex problems to appropriate internal teams when necessary.

Product/Service Knowledge:

Develop and maintain a comprehensive understanding of our products, services, policies, and procedures to provide accurate information.

Information Provision:

Provide clear, concise, and accurate information to customers regarding orders, accounts, billing, technical support, and general inquiries.

Documentation:

Accurately document all customer interactions, including details of inquiries, complaints, and resolutions, in the CRM system.

Customer Satisfaction:

Strive to achieve high customer satisfaction scores and build positive customer relationships.

Feedback & Improvement:

Identify common customer issues and provide feedback to relevant departments (e.g., product, sales, marketing) for continuous improvement.

Compliance:

Adhere to company policies, procedures, and regulatory guidelines in all customer interactions.
Sales/Upselling (if applicable): Identify opportunities to recommend additional products or services to customers based on their needs
Customer Service Representative to be the first point of contact for our valued customers. You will play a crucial role in ensuring customer satisfaction by providing outstanding support, resolving inquiries, and addressing concerns in a timely and professional manner. The ideal candidate will be an excellent communicator, a quick learner, and possess a genuine desire to help others.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:

10121103

Position Id:

RR_CSR