CSR – Customer Service Representative Position Available In Ocean, New Jersey

CSR – Customer Service Representative 3.4 3.4 out of 5 stars 942 Radio Road, Tuckerton, NJ 08087 Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional client services. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services. Multilingual candidates are highly encouraged to apply, as we value diversity in our customer interactions. Duties Respond promptly to customer inquiries via phone, email, or chat, ensuring clear and effective communication. Provide accurate information regarding products, services, and company policies. Analyze customer needs and offer appropriate solutions to enhance their experience. Maintain detailed records of customer interactions through data entry in our office systems. Collaborate with team members to improve service delivery and address any recurring issues. Assist in training new staff on customer support protocols and best practices. Uphold company standards by adhering to policies and procedures while delivering exceptional service. Experience Proven experience in a customer service role is preferred; however, entry-level candidates with a strong desire to learn are welcome. Bilingual or multilingual abilities are a significant advantage, particularly in English and other languages. Strong analytical skills to assess customer needs effectively. Proficiency in data entry and familiarity with office software applications. Excellent interpersonal skills with the ability to communicate effectively across various channels. A commitment to providing high-quality client services in a fast-paced environment. Join us in delivering outstanding customer support while enhancing your professional skills within a dynamic team!

Job Types:

Full-time, Part-time Pay:

$15.68 – $16.50 per hour

Shift:

Day shift Evening shift Morning shift Night shift

Work Location:

In person