Call Center Representative Position Available In Passaic, New Jersey

Call Center Representative

BHMG-UNITED MEDICAL

• 2.

4 Clifton, NJ Job Details Full-time From $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Qualifications Call center experience High school diploma or GED EMR systems Customer support Phone etiquette Communication skills Entry level

Full Job Description Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide accurate information about medical providers, office hours, etc.
• Handle customer complaints or concerns with empathy and patience
• Maintain customer records by updating account information
• Follow communication scripts to ensure consistency and quality of service
• Identify and escalate priority issues to the appropriate department or supervisor
• Meet personal/team qualitative and quantitative targets

Experience:

• Proven customer support experience or experience as a call center representative
• Strong phone handling skills and active listening
• Familiarity with EMR systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalent

Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance

Schedule:

Monday to Friday Weekends as needed

Work Location:

In person