Customer Service Representative Position Available In Passaic, New Jersey

Description We are looking for a dedicated Customer Service Representative to join our team in Woodland Park, New Jersey. In this Contract-to-Permanent position, you will play a vital role in ensuring customer satisfaction by managing orders, resolving issues, and fostering clear communication with clients and partners. This role is ideal for someone who thrives in a fast-paced manufacturing environment and has a passion for delivering exceptional service.

Responsibilities:

• Handle damage reports promptly and ensure accurate documentation.
• Track and monitor shipping details to keep customers informed.
• Provide regular updates to customers regarding their orders and address inquiries promptly.
• Process orders efficiently while managing inventory and multitasking across various responsibilities.
• Communicate effectively with shipping carriers, including FedEx and other partners, to resolve logistics issues.
• Make approximately 20 calls per day to support customer needs and manage 10-20 orders weekly.
• Ensure adherence to customer service policies and uphold company standards.
• Collaborate with internal teams to improve processes and enhance overall customer experience. Requirements
• Proven experience answering inbound calls and delivering outstanding customer service.
• Proficiency in data entry and maintaining accurate records.
• Strong skills in email correspondence, ensuring attention to detail and timely responses.
• Experience handling both inbound and outbound calls effectively.
• Competency in Microsoft Excel and Microsoft Word for managing reports and documentation.
• Familiarity with order entry systems and processes.
• Ability to multitask and manage priorities in a dynamic environment.
• Excellent communication skills for engaging with customers and collaborating with team members.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .