Call Center Specialist Position Available In Somerset, New Jersey

Description We have an excellent career opportunity for articulate, highly-skilled Customer Service Representatives in a rapidly growing industry. Do you love building solid customer relationships? Then this position is for you. These Customer Service Representative roles are based in a rapidly-changing call center. You will make an impact working directly with customers regarding incoming inquiries about this company’s products. The ideal candidate will come with prior Customer Service experience, Call Center Experience, and/or retail experience.

Responsibilities:

• Respond to incoming customer calls promptly and professionally, ensuring satisfaction.
• Address customer inquiries and resolve issues with a focus on providing effective solutions.
• Maintain accurate records of customer interactions and ensure data integrity.
• Collaborate with team members to improve service delivery and customer experience.
• Utilize customer service software and communication tools to streamline processes.
• Communicate clearly and empathetically to build strong customer relationships.
• Stay informed about company products and services to provide accurate information.
• Follow established procedures and guidelines to ensure compliance and quality.
• Identify opportunities to enhance customer satisfaction and recommend improvements.
• Handle multiple tasks efficiently in a fast-paced environment Requirements
• Minimum of 1 year of experience in a call center, customer service, or retail role.

Strong ability to handle inbound calls efficiently and professionally. Excellent communication and interpersonal skills. Familiarity with customer service software and tools. Ability to manage time effectively and prioritize tasks. Demonstrated problem-solving skills and ability to think critically. High attention to detail and organizational skills. Proficiency in using computers and related programs. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .