Customer Service & Data Entry Position Available In Sussex, New Jersey

Customer Service & Data Entry Ednie Flower Bulbs Fredon, NJ 07860 Job description

Job Summary:

Are you a dedicated and customer-focused individual who can add value to the business by providing exceptional customer service, accurate and efficient data entry? This will include handling inquiries, resolving issues, and communicating directly with our customers.

Responsibilities:

• Communicate with customers via phone and email in a courteous and professional manner.
• Accurately and efficiently maintain customer and company records, performing data entry and other tasks.
• Assist customers in navigating the order process, ensuring orders are entered accurately.
• Analyze customer needs and recommend the best solutions to meet their requirements.
• Respond to customer inquiries and complaints in a timely, respectful manner.
• Conduct outbound calling tasks to follow up with customers or provide information.
• Uphold a high level of phone etiquette and professionalism in all customer interactions.

Requirements:

• Self-motivated quick thinker who drives processes while following established procedures.
• High energy level.
• Some Excel experience required.
• Exceptional telephone and email expertise.
• Proficiency in data entry and basic computer knowledge.
• Receive and handle orders from customers, sales representatives and through the company’s website
• Prior experience in customer service or a related field is required.
• Strong communication skills with the ability to articulate information clearly and effectively.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Demonstrated phone etiquette skills and the ability to handle challenging customer situations with empathy.
• Fluency in English is required.

Job Type:

Full-time Pay:

$17.00

• $22.

00 per hour

Shift:

Day shift

Work Location:

In person