Customer Experience Specialist Position Available In Warren, New Jersey
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Job Description
Customer Experience Specialist Quality Automotive Repair, LLC 61 State Route 94, Blairstown, NJ 07825
Now Hiring:
Customer Experience Specialist – Be the Voice of Quality Automotive! Are you passionate about people, love problem-solving, and thrive in a fast-paced environment? Quality Automotive is looking for a Customer Experience Specialist to join our team and help us deliver exceptional service every day.
About Us:
Since 1996, we’ve been keeping our community safe and on the road with trusted automotive service. Our customers count on us for honest communication, high-quality work, and a smooth, stress-free experience. We value teamwork, integrity, and a positive attitude and we’re growing!
What You’ll Do:
As a Customer Experience Specialist, you’ll be the friendly face and helpful voice that guides our customers through their service experience. From the first phone call to the final follow-up, your role is to create confidence, clarity, and comfort.
Your day might include:
Greeting customers with warmth and professionalism. Explaining vehicle health reports and service recommendations. Scheduling appointments and managing the shop calendar. Communicating with technicians to provide accurate updates. Handling questions, concerns, and follow-ups with care. Supporting a clean, organized, and welcoming front office. Brainstorming ideas for marketing and social media. Create and implement new and better ways to improve our customer experience.
What We’re Looking For:
Strong communication skills and a natural ability to connect with people. A problem-solver with a calm, can-do attitude. Detail-oriented and comfortable using shop software and digital tools. Experience in customer service, reception, or retail. Automotive knowledge is helpful but not required – we’ll train the right person. Must have a valid driver’s license with no violations and reliable transportation.
What We Offer:
Competitive pay and performance-based bonuses. Paid time off and holidays. Team training, individual training, and opportunities to grow your career. A supportive environment where your voice matters. 3-year/36,000-mile warranty on all work – we stand behind our service, and you will too! Join a team that values transparency, respect, and going the extra mile-for both customers and coworkers. Interested? Email your resume to qualityauto.denise@gmail.com. We’d love to meet you!
