Customer Service Representative Position Available In Warren, New Jersey

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Job Title:

Customer Service Representative Department:

Engineering | Fixed Base Operation Serves as first point of contact for customers at The Ohio State University (OSU) Airport and prepares the full service fixed based operation (FBO) for opening and/or closing; greets customers over the phone or in person and answer questions regarding OSU aviation program, FBO services, extracurricular and community events hosted at airport, etc.; utilizes two-way radio to dispatch requests from customers to line service staff for services; refers customer service issues to a higher authority for further resolution or action; performs manual tasks related to retail services; provides clerical assistance with operations car rental services; maintains accurate and complete records of services and phone logs; registers transient aircraft and pilots upon arrival and update electronic schedule board; communicates with private and corporate flight crews to ensure the customer demands are met accurately and on time; oversees scheduling, coordinating, and billing of all Knowlton Flight Center meeting rooms; acts as a lead worker over student employees and assists with assigning and providing instructions on various tasks; performs other administrative tasks as assigned.

Additional information:

Works weekends, evenings, and holidays; hours and days off will vary. The Ohio State University airport and FBO.

Additional Information:

Qualifications:

Education:

Required:

Per Classified Civil Service Specs or equivalent education/experience

Experience:

Required:

1 year of experience in customer service or communications, demonstrated experience using computers, file management, and document preparation and distribution. Knowledge of Microsoft Office Suite.

Desired:

Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment.

Desired:

Prior knowledge of aviation; Ability to multi-task and perform in a high-volume environment. The target hiring range for this job profile is $16.65 -$21.77. The actual salary paid to an individual will vary based on multiple factors, including but not limit to, education, years of experience, internal equity, etc.

Location:

Knowlton Executive Terminal (1019)

Position Type:

Regular Scheduled Hours:

25

Shift:

First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. Each day, Buckeyes across the state and around the world make a lasting impact. The Ohio State University sets the stage for academic achievement and innovation. It’s where friendships are forged, tradition is brought to life and a better global community is built. Our mission is as clear today as it was 150 years ago: to illuminate a pathway to education, research and health care that creates vibrant futures. Faculty and staff build the incomparable Buckeye spirit through collaboration, a strong sense of community and an unwavering commitment to excellence. Our strength comes from our ability to bring out the best in people and learn from Buckeyes of all backgrounds, passions and talents. Ohio State is a dynamic community where opportunity thrives and individuals transform themselves and their world. Positions are available in countless fields and specialties. Ohio State is a top-20 public university, and its Ohio State Wexner Medical Center is one of America’s leading academic health centers and recently ranked No. 4 on Forbes’ list of best U.S. employers for diversity. Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions. Become a Buckeye and contribute to an incredible legacy that serves to guide our future and shape a better tomorrow.