Full Time Customer Service Trainer Position Available In Warren, New Jersey

Full Time Customer Service Trainer 2.9 2.9 out of 5 stars Hackettstown, NJ 07840 Join Our Team at ImageCare Radiology! At ImageCare Radiology, we offer a wide range of diagnostic imaging services across 20+ locations in Northern and Central New Jersey. Our outpatient centers provide affordable, high-quality care in a patient-focused environment. Join our growing team and help us deliver exceptional medical imaging while advancing your career in a supportive, dynamic setting. Be part of a team that values your skills and contributions! ImageCare Radiology is looking to hire a Customer Service Trainer to work across all silos.

SCHEDULE

Monday – Friday, 9:00am – 5:30pm, with routine travel between our sites.

GENERAL DESCRIPTION OF POSITION

Train staff on our system’s optimal customer service workflows, including proper formal company greetings, ImageCare scheduling practices, EMR workflows, office dynamic procedures, and professionalism. Assist with incoming and internal telephone calls from patients, physicians, coworkers, representatives and the general public. Schedule patient appointments for tests with other professionals. Report training efforts and feedback to supervisors in formal reports. Remediate staff as deemed necessary in collaboration with practice managers regarding front desk optimal workflow efforts. This position requires ongoing travel and training throughout the system silos.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Train staff continuously throughout the system on proper professionalism standards and expectations, soft skills, and technical skills. Remediate staff as necessary to meet established metrics and system goals Report on each silo’s standings, staff performance, and efforts being made. Review staff productivity reports and manage training accordingly. (IE worklists in EMR, phone distribution statistics etc) Ensure proper Covid-19 procedures are being followed at the front desk- including the triaging of patients, sign-offs on

COVID-19

manual acknowledging procedure,s and maintaining safe patient distances in the waiting rooms. Assist and train on maintaining proper patient flow in the facilities, move patients to sub-waiting stations when appropriate and maintain proper patient volumes in the office. Mediate and coordinate training schedules for staff,f including virtual options for training. Create dedicated 5-10 min training videos for front desk staff. Assist and train in answering incoming and internal phone calls and taking messages. Assist and train in scheduling appointments for specific modalities. Confirmation of patient appointments via phone calls. Assist and train on patients and visitors with directions and answering questions. Assist and train on gathering insurance information, verifying and copying cards, changing address information from patients and/or family members, and referral documentation. Assist and train to facilitate patient flow by notifying the tech of patient arrival, being aware of delays and communicating with patients and clinical staff

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Mental alertness and adaptability to office and field area work routines. Equivalent to four years of high school plus 6 months of related experience or training. Or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to- person and small group situations with customers, clients, the general public, and other employees of the organization.

BENEFITS

Medical, dental, and vision insurance Healthcare and Dependent Care FSA 401(k) Flexible

PTO COMMUTE

(REQUIRED) The Customer Service Trainer will be asked to travel between all ImageCare Radiology Sites.

Flu Vaccination Requirement:

It is ImageCare’s Company Policy that all personnel must be vaccinated with the yearly flu shot. ImageCare Centers provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.